Support Services Supervisor

**Support Services Supervisor**

**Full-Time, Non-Union**

**#R/23-122**

**The Organization**:
St. Joseph’s Health Centre Guelph (SJHCG) is a faith-based organization that is part of St. Joseph’s Health System. We live by our CARE values: Compassion, Accountability, Respect, and Excellence, and embed person
- and family-centred care throughout our 240 long-term care beds, 106 hospital beds, and a variety of outpatient and community support services. Our staff complement of approximately 700 employees is committed to contributing to a healthy, safe, and respectful environment. If you are a passionate and highly motivated individual, looking to help us advance in our mission, vision and values, we look forward to you joining our team

**The Job Summary:
The Support Services Supervisor oversees daily operations of Maintenance, Central Stores, Biomedical, Parking, Security, Facilities, Housekeeping, and Laundry. They establish practice standards, plan capital projects, manage budgets, and supervise various areas.

**Key Accountabilities & Success Criteria:
- Create and maintain a bi-weekly staff schedule using an electronic scheduling system, in compliance with the CUPE collective agreement.
- Replace sick and absent staff to ensure adequate staffing levels for day-to-day demands.
- Redeploy staff resources as needed to complete workload efficiently.
- Verify the schedule and complete standard work to ensure accurate payroll processing.
- Supervision of daily functions in accordance with department policies and procedures.
- Plans, organizes and oversees Department activities and ensures expected work is completed by assigned staff. Monitor trends and address gaps with department staff.
- Recruits and oversees orientation of new staff and provides continuous feedback, coaching and counseling on performance. Applies appropriate developmental tools to assist in the employee’s individual growth.
- Completes performance appraisals and staff development plans for all staff including new hires.
- Develops training checklists and updates job assignments as needed. Assesses department training needs based on schedule needs.
- Directs staff in non-routine duties.
- Acts as coach for staff during times of conflict or related to issues of accountability related to workload.
- In collaboration with the Manager Facilities and Property Management, the Supervisor is responsible for supporting the planning and coordination of infrastructure and renovation projects.
- In collaboration with the Manager Facilities and Property Management, the Supervisor is responsible for the development, implementation, and evaluation of Environmental Services policies and procedures.
- Co-ordinates equipment maintenance and repair.
- Ensures maintenance of high standards of sanitation and safety.
- Ensures employees complete incident reports as needed, and follows up and investigates incident reports.
- Monitors and contributes to modified work plans.
- Leads daily and weekly Huddles.
- Audit cleanliness of patient/resident rooms.
- Complete random cleaning audits using gel and fluorescent lighting and ATP swabbing.
- Identify areas of concern and follow up with appropriate staff.
- Responds to and cleans up/sanitizes areas affected by floods, structural damage and biological spills.
- Responds to pest control concerns.

**Qualifications**:

- Post-secondary Diploma and/or OHHA Environmental Services Leadership Program or equivalent combination of education and experience.
- Minimum three (3) years’ supervisory experience within a unionized environment preferred
- Previous supervisory experience in a health care setting an asset.

**Skills & Abilities**:

- Demonstrated ability to work independently and in a self-directed manner as well as collaboratively within a team in a fast-paced and ever-changing environment.
- Demonstrated commitment to excellent customer service when interacting with patients, families, colleagues and physicians.
- Demonstrated working knowledge of PIDAC best practices.
- Demonstrated working knowledge of Transporting Dangerous Goods (TDG) regulations, Workplace Hazardous Materials Information System (WHMIS), Occupational Health & Safety Act.
- Demonstrated ability to develop and implement departmental policies and procedures and ongoing operational changes to area job routines, programs and systems to ensure continuous quality improvement.
- Demonstrated excellent computer skills with demonstrated knowledge of Microsoft Office, (or similar) software, experience with scheduling software preferable Quadrant an asset.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong coaching and mentoring skills with the ability to provide leadership.
- Strong organizational and time management skills.
- Demonstrated strong conflict resolution, critical thinking, problem solving and decision-making skills.

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