Policy / Business Analyst

The Vehicle Sales Authority builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience.

As an independent, non-profit, regulatory agency that oversees the sales of personal-use new and used vehicles, the VSA:

- licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives, and wholesalers
- provides licensing courses and continuing education for VSA licensees
- offers consumer information and assistance
- investigates consumer complaints and provides dispute resolution
- undertakes compliance action as needed

**What is the Role?**

The VSA is currently hiring for a Policy/Business Analyst. is responsible for conducting policy and business analysis at the Motor Vehicle Sales Authority of BC (VSA) in support of VSA’s regulatory and business operations.

The policy work includes monitoring the industry and identifying needed changes to legislation and policy. You will be responsible for maintaining key VSA policies, leading policy changes and training. There will be on-going monitoring of industry trends with monthly reports to the Executive Team and quarterly reports to the Board of Directors regarding risks and any need for policy or legislative change. You will also take on various policy-oriented or business process projects as directed by the President.

You will bring your business analytical skills to the table to support the continuous review of VSA operational processes and recommending process improvements for the VSA to deliver on its mandate efficiently, timely and cost effectively.

**What You'll Do**:
The key accountabilities and deliverable of the Policy/Business Analyst include:

- Conducts gap analyses when requested to identify where a departmental policy may require additional policy direction.
- Drafts briefing notes, decision notes, or other similar documents detailing the research conducted on a specific policy issue and the proposed recommendation.
- Collaborates with departmental representatives in drafting high level policy summary documents.
- Drafts new policies, and policy amendments, incorporating suggestions from other stakeholders.
- Drafts policy summary documents for requisite stakeholders, when requested, identifying key policy provisions and any associated resources.
- Ensures that all pertinent documentation pertaining to the development of new policies, amendments, and policy reviews are filed appropriately.
- Reviews and monitors VSA’s business processes on a continuous basis and make recommendations for change.
- Drafts monthly and quarterly reports on industry trends, risks, business processes for the benefit of the Executive Team and the Board of Directors.
- Create and maintain relationships with key policy/business contacts in government departments, industry associations, consumer advocacy groups, and partner agencies to monitor the industry and consult on various projects.

**Your Experience and Educational Background**:
**Required Education & Experience**:

- Bachelor’s degree or equivalent in public policy, regulatory administration, or political science.
- Minimum of three years’ experience in the development of policy, regulation and/or legislation.
- Minimum of two years’ experience in business analytics and business process improvement

**Preferred Additional Education & Experience**:

- Business degree, diploma, or certificate with a focus on business processes.
- Project management degree, diploma, or certificate.
- Certification in Continuous Improvement (kaizen), Six Sigma, Total Quality Management, or Business Process Management.
- Working in a regulatory agency delivering on a consumer protection mandate.

The VSA will consider a combination of education and experience.

**You Possess the Following Competencies**
- Extensive experience researching policy issues and conducting policy analysis.
- Knowledge of processes relating to the development of policy.
- Excellent written and oral communication skills, including the ability to restate complex ideas in plain language.
- Experience in concisely and persuasively writing a range of documents/content for a variety of stakeholders.
- Ability to conduct research, analyze information, articulate alternatives, draw conclusions and make practical recommendations on complex problems.
- Ability to write documents of various kinds of clarity, concisely and persuasively (e.g., correspondence, briefing notes, presentations, etc.).
- Ability to work collaboratively and effectively with colleagues and teams.
- Ability to conduct oneself with a high degree of professionalism. and confidentiality.
- Demonstrated ability to communicate effectively - both verbally and in writing.
- Ability to prioritize tasks, meet deadlines, and work with mínimal supervision.
- Competence with Microsoft Office.
- Demonstrates analytical, interpretative, and problem-solving skills.
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