Member Service Representative

1 week ago

Markham, Canada PACE Savings and Credit Union Full time

**Job Function**:
Provide a range of services to members including responding to enquiries, analyzing needs and assisting members to utilize the products or services which best meet those needs; cross sell credit union products; process member transactions; process member requests for account updates and closures; and resolve routine problems with member accounts.

**Major Duties & Responsibilities**:
**A. Member Sales and Service**
- Provide prompt, courteous service to members, striving to increase member satisfaction with the level of service provided.
- Aid members by answering questions and providing quality member service through a defined range of financial services (deposits, withdrawals and transfers).
- Provides assistance to members by answering questions and providing quality member service through a limited range of financial services (deposits, withdrawals and transfers).
- Ensure personal member service goals are achieved.
- Uncover referral opportunities to meet member needs.
- Answer incoming calls, assist members, transfer calls to appropriate staff.
- Assist with maintenance of treasury where needed, ordering and ensuring adequate cash supplies.
- Assist with a variety of administrative activities including maintenance of dormant accounts, cash accounts and activities, and production of month-end reports.
- Assist in processing (batching) cheques to be sent out.
- Perform other tasks as assigned by immediate Supervisor as, and when, required.

**B. Other**
- Adhere to the organizational risk policies to protect the interests of the members and minimize operational risk.
- Actively participate in branch and credit union meetings.
- Participate in community activities that enhance the credit unions image.
- Adhere to security procedures as they pertain to the position.

**Qualifications**:

- 1-2 years banking or equivalent experience.
- Exceptional customer service skills excellent written and verbal communication skills and interpersonal skills.
- Demonstrate ability to cross sell our PACE products.
- Willing to participate in Community events and work towards reaching growth objectives.
- Flexible to assist with extra hours at the branch and other PACE locations.

PACE Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources.

Work remotely
- No

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

  • Member Service Representative

    2 weeks ago

    Markham, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA?We're a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.We...

  • Member Service Representative

    2 weeks ago

    Markham, Canada Alterna Full time

    Scope of Position The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a rapport with members/clients and proactively identifies their...

  • Member Service Representative

    1 week ago

    Markham, Canada PACE Savings and Credit Union Full time

    **Job Function**: Provide a range of services to members including responding to enquiries, analyzing needs and assisting members to utilize the products or services which best meet those needs; cross sell credit union products; process member transactions; process member requests for account updates and closures; and resolve routine problems with member...

  • Member Service Representative

    3 days ago

    Markham, Canada PACE Savings and Credit Union Full time

    **Job Function**: Provide a range of services to members including responding to enquiries, analyzing needs and assisting members to utilize the products or services which best meet those needs; cross sell credit union products; process member transactions; process member requests for account updates and closures; and resolve routine problems with member...

  • Customer Service Representative

    14 hours ago

    Markham, Canada Randstad Canada Full time

    Are you a dedicated professional looking to elevate your career in customer care? Our team is currently seeking a motivated Customer Service Representative to join a thriving organization in the manufacturing sector in Markham, ON. As a global leader in talent solutions, Randstad connects top-tier candidates with premier employers. Our recruiters are experts...

  • Customer Service Representative

    1 week ago

    Markham, Canada Preferred Plumbing Solutions Inc. Full time

    **Preferred Plumbing Solutions, Inc.** of **Markham, ON** is seeking a reliable and organized **full-time Customer Service Representative / CSR** to join our office. Can we count on you to smile through the phone? Are you a CSR superstar? Are you interested in starting a career with a **stable and respected company**? If so, read on! **ABOUT PREFERRED...

  • Customer Service Representative

    1 week ago

    Markham, Canada Johnson & Johnson Full time

    Johnson & Johnson Vision, a member of Johnson & Johnson's Family of Companies, is recruiting for a **Customer Service Representative (CSR) **. This role is based in **Markham, Ontario, Canada. **This is a duration-based role for 12 months **. The **Johnson & Johnson Medical Devices Companies **have been working to make surgery better for more than a...

  • Customer Service Representative

    1 day ago

    Markham, Canada MNP Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Enterprise Risk team as a Customer Service Representative. This diverse team of professionals utilizes leading-edge industry knowledge to assist...

  • Customer Service Representative

    1 week ago

    Markham, Canada BMO Financial Group Full time

    900 - 5221 Hwy 7 E Markham Ontario,L3R 1N3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    1 day ago

    Markham, Canada BMO Financial Group Full time

    2851 John Street Markham Ontario,L3R 5R7 Cantonese & Mandarin Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...