IT Support Technician

2 days ago

Quebec City, Canada Simons Full time

Job description

**IT**:
**IT Support Technician**:
Quebec

Campus Simons

Full time

Are you passionate about technology and enjoy helping people solve their IT problems? Are you looking for a dynamic environment where your expertise truly makes a difference every day?

The role of IT Support Technician is made for you You will be responsible for providing technical assistance to users, ensuring the proper functioning of computer equipment, and contributing to the overall efficiency of IT services.

** Key Responsibilities**
- Provide technical support to users.
- Diagnose and resolve issues related to workstations, software, printers, and peripherals.
- Install, configure, and update computer equipment (desktops, laptops, printers, etc.).
- Manage support requests through a ticketing system.
- Document interventions, solutions, and procedures in the knowledge base.
- Perform basic user account management (creation, modification, deletion).
- Participate in maintaining and updating the equipment inventory.
- Escalate more complex issues to the appropriate support level.
- Collaborate with other IT team members to ensure continuous service improvement.
- Suggest improvements to existing processes and tools.
- Participate in training or mentoring less experienced colleagues.

** Desired Profile**
- Diploma in IT support, networking, or a related field (DEP, DEC, or AEC).
- 1 to 3 years of experience in technical support.
- Good knowledge of Windows environments, Microsoft 365 suite, collaboration tools (Teams, Outlook, OneDrive), JIRA, and Confluence.
- Ability to diagnose and resolve technical issues independently and efficiently.
- Strong customer service orientation, excellent communication skills, and a professional attitude.
- Good organizational skills, attention to detail, and ability to manage multiple priorities.
- Ability to work in a team and collaborate with various departments.
- Bilingualism (French/English) required or considered an asset, depending on the company’s context.
- Must be available one evening and one weekend day.

** Benefits Available**
- Telemedicine service and Employee Assistance Program for staff and their families.
- Group insurance and RRSP plan with employer contribution.
- Full training facility with changing rooms and kinesiology services.
- Discount on purchases at La Maison Simons.
- Cafeteria service offering a varied and affordable menu.
- Simons Campus - Fulfillment Centre
(Distribution center and e-commerce)- Area not accessible to the public

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