Visitor Services Counselor

**Job Title: Visitor Services Counselor**
**Job Description: Visitor Services**
**Function**: Visitor Services, Customer Service and Retail Sales

**Employer Name**: Destination Osoyoos

**Employment Terms**:Part Time, 25
- 30 hours a week, April - November
**Education**: Post-secondary education or related work experience deemed
equivalent.

**Experience**:Minimum 1-year related experience including education and/or
related work experience preferred.

**Role**:
Destination Osoyoos is one of British Columbia’s dynamic destination marketing organizations
with a commitment to establishing Osoyoos as a must-visit destination.

The Osoyoos Visitor Information Counselor demonstrates excellence in customer
service and retail sales. They are responsible for creating remarkable
experiences for visitors to Osoyoos and area, ensuring that each traveler has
an unforgettable experience. This position offers the opportunity for a
professional, driven individual to be a positive contributor in a vibrant and dynamic
industry.

The role of the Visitor Information Counselor will also
include receiving product inventory, maintaining merchandising and displays,
and assisting customers with sales purchases.

The Visitor Service role will also require assisting the Visitor Services
Supervisor and Destination Osoyoos management with tasks and projects where
applicable.

**Duties & Responsibilities**:

- Greet visitors in the Centre and answer all visitor inquiries in-person,

online, and through reception phone;- Collect Visitor data and keep information up to date in office and online
- Maintain a clean and sanitized
environment for visitors and staff
- Assist with the development and

maintenance of databases for facilities, events, attractions, building
- inventories and more within Osoyoos and area
- Develop and maintain visitor information handouts and brochures
- Assist customers with retail

purchases and maintain a tidy retail floor
- Receive inventory and assist with restocking
- Assist with stock counts
- Job Requirements/Qualifications:

- **Required Skills & Abilities**:

- Sufficient knowledge, interest in, and passion for Osoyoos and surrounding

area;- Exceptional customer service and experience

working with the general public in a friendly, customer
- service oriented wayStrong experience in Microsoft Office
- (Word,
- Excel, Outlook) and Adobe is required;- Experience in a retail environment is an asset;
- Ability to communicate effectively, both written and verbal;
- Excellent organizational skills with an attention to detail;
- Ability to work well with others, be self-motivated, reliable and maintain an

expected level of professionalism (i.e., punctuality, approachability &
- dress code);- Ability to work weekends and holidays, the visitor centre is open up to 7 days

a week during the summer months**Areas of Specialization**:
Tourism and Visitor Services, Retail and Sales, Tourism Research, Data Entry.
- Salary/Wage: 18.00 per hour
- Job Application Process:

- **Resumes should be**

**The job posting will remain open until the position is filled. Only qualified applicants will be contacted**
**for an interview