Outreach Worker, Overdose Outreach Team

Why Fraser Health?:
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

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Detailed Overview: Within the context of a client and family-centred model and in accordance with established vision and values of the organization, the Overdose Outreach Team (OOT) Outreach Worker works as a member of an interdisciplinary team to provide support services to individuals and their families with accessing opioid agonist therapy and related support services. Monitors clients by methods such as observing client's health condition and environment. Arranges, plans, escorts and accompanies as necessary, designated/marginalized individuals on appointments, errands and other activities. Creates linkages to other community resources and programs. Assists clients in accessing benefits or assistance as appropriate and provides brief planning and coordination on issues related to substance use, opioid agonist therapy, overdose prevention and harm reduction. Under the direction of the Registered Nurse, administers medication to clients and provides medication reminders. Liaises and works with community resources and healthcare providers. Provides basic health-promoting information and promotes development of life-skills to clients. Performs a variety of general clerical duties, attends meetings and participates in patient care planning and coordination. Responsibilities:

- Monitors clients by methods such as observing client's health condition and environment including functional ability, living arrangement, and family supports, documenting behavioural, physical and cognitive changes in accordance with standard procedures or specific directions, and reporting significant and unsafe observations to Registered Nurse or delegate.
- Arranges, plans, escorts and accompanies as necessary, designated/marginalized individuals on medical appointments and errands, while providing emotional, moral support and physical assistance to further the development of self-management skills.
- Creates linkages to other community resources and programs, contacts relevant organizations/ businesses/ services, and assists clients with processing forms. Assists clients with access to other resources (food, supplements) and provides advocacy as needed.
- Assists clients in accessing benefits or assistance as appropriate and provides brief assessment and planning on issues related to substance use, opioid agonist therapy, overdose prevention and harm reduction and social determinants of health such as income security, housing, social networks, self-efficacy and self-care. Acts in an advocacy role with government agencies, health care providers and landlords.
- According to established procedures and under the direction of the Registered Nurse, administers medication to clients and provides medication reminders in accordance with established procedures. Identifies potential emergency situations, and makes appropriate interventions to meet individual needs and situational requirements as necessary such as performing cardiopulmonary resuscitation in the event of cardiac arrest, contacting Mental Health Emergency Services, ambulance, or the police, and staying with clients.
- Acts as a liaison between various agencies by acting as an inter-agency link. Updates designated team staff on services currently available and liaises with community agencies to provide information on services.
- Identifies client's needs for services and makes appropriate referrals, or develops alternate strategies for client support, education and follow-up care.
- Provides basic health-promotion information to clients such as crisis counselling