Manager Technology Infrastructure

In 2025, Prosperity Credit Union emerged as a significant economic force and community partner in rural Saskatchewan, resulting from the merger of three trusted credit unions: Cypress, Diamond North, and Prairie Centre. Built on a foundation of collaboration and community spirit, Prosperity Credit Union embodies the heart of rural Saskatchewan. With a deep understanding of our members' unique needs, we are committed to delivering exceptional service and tailored financial solutions.

At Prosperity Credit Union, you'll find a workplace that values innovation, connection, and a shared commitment to enriching the lives of our members and the communities we serve.

Join us in shaping the future of financial services in rural Saskatchewan while building a career you can truly take pride in.

**Role and Responsibilities**:
We are currently hiring for a permanent, full-time **Manager Technology Infrastructure** to support our Technology Infrastructure team. Reporting to the Vice President Technology Infrastructure and Security, this role is ideal for someone passionate about building reliable systems, leading technology team members, managing projects, and driving innovation.

As the **Manager Technology Infrastructure** at Prosperity Credit Union, you will be responsible for ensuring our technology systems remain secure, efficient, and scalable to meet the needs of our growing organization. You will play a pivotal role in executing, implementing, and operating our technology infrastructure and related projects. You will also ensure all work aligns with our Technology Framework and the policies that enable Prosperity’s long-term digital success.

This position to eligible to work from any Prosperity service location, and travel to all other Prosperity locations is a requirement of this role.

Join our team and advance Prosperity’s technology landscape as you:

- **Lead with Purpose**: Inspire confidence and trust by embodying Prosperity Credit Union’s mission and values. Provide leadership to the infrastructure team, positioning technology as a trusted partner across the organization while promoting strategic innovation and operational excellence.
- **Promote Collaboration & Innovation**: Foster strong working relationships across departments by aligning information technology solutions with business needs. Collaborate with internal stakeholders and external vendors to implement new technologies that enhance operational efficiency and member experience.
- **Manage Technology Excellence**: Manage and lead technology analysts for daily technology infrastructure operations following technology infrastructure asset management to set up, deploy, optimize, and maintain the Prosperity endpoints along with the Microsoft M365 tenant, to ensure reliable performance and mínimal downtime. Integrate and manage cloud services to deliver flexible, cost-effective solutions that position the organization for the future.
- **Champion Reliability & Security**: Manage and maintain information technology security standards to safeguard member information and organizational data. Collaborate with technology analysts to conduct disaster recovery testing, system monitoring, and troubleshooting, ensuring continuity, resilience, and compliance with regulatory requirements.
- **Foster a Collaborative Culture**:Lead, mentor, and develop; providing guidance, training, and development opportunities. Create a culture of continuous learning, adaptability, and proactive problem-solving within the department.
- **Champion a Customer-Centric Environment**: Lead efforts to improve both member and employee experiences by executing strategies that foster satisfaction, engagement, and service excellence.
- **Manage Risk with Integrity**: Manage aspects of the technology budget and vendor engagements with transparency and accountability. Ensure infrastructure decisions are cost-effective, strategically aligned, and fully compliant with industry standards and regulations.
- **Support Regulatory Compliance**: Stay informed of emerging legislation, security protocols, and compliance standards. Ensure full adherence to requirements, including privacy regulations, cybersecurity frameworks, and operational risk guidelines.

**Qualifications**:

- Post-secondary education in Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and experience.
- Demonstrated experience leading and developing technology teams, fostering collaboration, and driving results in a complex environment.
- Strong understanding of cybersecurity, risk management, and project management principles.
- Proven ability to manage budgets, vendor contracts, and large-scale technology projects within scope and budget.
- Deep knowledge of virtualization and cloud technologies with server operating systems (Windows Server).Familiarity with service management (ITSM) frameworks and tools such as ServiceNow, JIRA, or similar.
- Exceptional proble