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Prysmian is the world leader in the energy and telecom cable systems industry. Each year, Prysmian manufacturers **thousands of miles of underground and submarine cables** and **systems for power transmission and distribution**, as well as **medium-low voltage cables** for the construction and infrastructure sectors. We also produce a comprehensive range of **optical fibers, copper cables and connectivity** for **voice, video, and data transmission** for the **telecommunication sector**. We are almost 29,000 employees, across 52 countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us. Make Your Mark at Prysmian **Nature & Scope**:The Local System Administrator (LSA) is responsible for installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values. **Specific Job Duties**: - Troubleshoot all computer related problems. - Perform daily system monitoring, verifying the availability of all hardware, server resources, systems and key processes. - Install work stations, software and peripherals. - Create, change, and delete user accounts per request. - Provide support per request from various end users. Investigate and troubleshoot issues. - Manages desktop, laptop, mobile devices, printer hardware and software inventory, including installation, refurbishment and maintenance. - Manages hardware and software for workstations and provides user support including problem-solving technical issues. Ensures corrective actions are implemented and hardware/software are functioning for various plant Manufacturing Execution Systems solutions. - Performs desktop system maintenance such as repair and recover from hardware or software failures, Operating System upgrades, desktop images, etc. - Manage to quickly resolve all LSA incidents and requests and coordinate and communicate with users. - Responds to user queries, answers questions, and resolves hardware and software problems. - Implements corrective actions from remote sites or guides users through corrective action. - Works with corporate HQ staff on any new software/hardware deployments. - Documents standardized user (internal customer) processes and procedures and "how to" documentation. - May be required to support critical systems after hours, nights and weekends and respond to emergencies on a 24/7 basis. **Knowledge/Skills**: - 5+ years’ experience in system administration and computer technical support desired, 2+ years minimum. - Good analytical and troubleshooting skills. - Ability to multi-task, prioritize and meet deadlines. - Must be highly motivated and function with little supervision. - Excellent communication skills. - Ability to adapt to current technologies and maintain technical skill levels. - Ability to manage conflicting priorities and customer expectations. - Ability to use good judgment, analytical abilities and effective problem-solving skills. - Ability to manage time and workload efficiently, including planning, organizing, and following through on a variety of tasks, assignments, projects, and reports, paying close attention to details. - Demonstrated ability to work effectively in a fast-paced workforce. - May sometimes be required to work evenings and weekends with little advanced notice. - Self-starter. **Qualifications and Education** - BS in Information Technology, MIS or related technical degree (desired but not required). - A+, Network+, Microsoft certifications (desired but not required). **Experience**: - Experience in the analysis, installation, administration, and troubleshooting of all aspects of a client/server data network including multi-facility client/server network and system administration and support. Experience should include IT ticketing and request systems, any relevant certifications and best practices methodologies. - Knowledge of portable technologies such as laptops, tablets, and smart phones. - Experience with enterprise class desktop software such as Windows 7 & 10, Office 2010, 2016, Endpoint Protection antivirus, remote management tools and troubleshooting, asset management and inventory, printing and call centers. - Experience with Windows active directory, corporate network infrastructure and group policies is a plus but not necessary. - Experience supporting/configuring thin-client devices such as Wyse terminals or CLI’s (desired but not required).
