Full-time Keyholder

Location: Kanata, Ontario

**Job Description**:
Keyholders assist with ensuring consistently great execution which allows us to invest in meaningful time with our customers. They recommend the best products and services to create the healthiest, most playful life for all pets. They share accountability to drive profit to fuel our growth and future as the Devoted Pet Lover’s life-cycle partner. The Keyholder assists with all operations in the store and helps represent their store in surrounding communities. They prioritize Safety, Compassion, Expertise and Efficiency in all they do, and they live by and coach to our Core Beliefs.

Essential Responsibilities:

- Safety - Operate in a way that builds trust with our customers, pets, and ACEs.
- Prioritize the safety of ACEs and Devoted Pet Lovers by maintaining a safe and clean store environment.
- Help complete store Health & Safety audits.
- Ensure the proper health, feeding, care and well-being of all pets sold in store.
- Effectively open and close the store while following company procedures.
- Compassion - Communicate and act from the heart with genuine care and courtesy.
- Greet and acknowledge every person and pet with respect.
- Approach each interaction with appreciation and genuine care.
- Provide positive, consistent and solution-oriented service.
- Assist with events both inside and outside the store to connect with the community.
- Expertise - Provide knowledge in an understanding and informative way.
- Ask questions and listen to Devoted Pet Lover’s needs to help recommend the best products and services.
- Support sales, customer service, and Key Performance Indicators (KPIs) to achieve overall Store Performance goals.
- Stay current with pet industry standards through the company LMS and on the job training.
- Maintain the stability and reputation of the store.
- Efficiency - Use time and resources responsibly.
- Assist with operational processes including placing orders, maintaining appropriate inventory, completing floor moves, and completing mandatory paperwork and reports.
- Help implement all strategic corporate initiatives.
- Follow all company policies and procedures.
- Help execute Marketing initiatives at a company and local level, following communication and branding guidelines.
- Use the Point of Sale (POS) system according to company guidelines
- Leadership - Create an inspired, informed, and supportive working environment.
- Maintain a high level of professionalism and positive attitude in the workplace.
- Recognize successful performance through STAR feedback.
- In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.

Experience, Education, Certifications
- At least 2 years in retail environment
- Working knowledge of POS system(s)
- Demonstrated interpersonal & sales skills

Job Requirements
- Ability to work a flexible work schedule according to business needs, including evenings, weekends and holidays.
- A valid driver’s license may be required.