Retail Manager

2 weeks ago

Toronto, Canada VIBRANT Marketing Full time

**VIBRANT Marketing** is a leading North American commercial marketing firm. We bring success to our clients by providing creative ideas, savvy marketing, and sales solutions capabilities. For leading brands, start-ups, or challengers we help accelerate and/or energize their commercial effort.

We’re launching an exciting, limited-time pop-up retail experience this holiday season, bringing one of the world’s most beloved entertainment brands to fans in Toronto. We’re seeking an experienced **Retail Manager** to oversee daily store operations, lead a team of associates, and ensure a best-in-class customer experience. This role will oversee all aspects of operations, team leadership, and customer engagement, ensuring a seamless and memorable experience for every visitor.

**Key Responsibilities**
- Manage day-to-day store operations, including staffing, scheduling, merchandising, cash handling, and inventory control.
- Oversee POS systems and ensure accuracy of sales reporting
- Monitor inventory levels, coordinate restocking, and manage back-of-house organization
- Ensure merchandising, displays, and signage reflect the brand’s playful and collectible spirit
- Recruit, train, and motivate seasonal staff to deliver outstanding customer service and achieve sales targets.
- Deliver exceptional customer service and handle escalated guest issues professionally
- Monitor KPIs and daily sales, adjust strategies to maximize revenue, and report performance to leadership.
- Ensure displays, signage, and overall presentation meet brand standards and remain fresh and inviting throughout the activation period.
- Enforce company policies, health and safety standards, and loss prevention procedures.

**Qualifications**
- 3+ years of retail management experience, preferably in mall or specialty retail.
- Strong understanding of merchandising and inventory management
- Excellent organizational, communication, and problem-solving skills
- Strong sales acumen and comfort working with KPIs and financial reporting.
- Tech-savvy with POS systems and reporting tools
- Ability to work flexible hours, including evenings, weekends, and holidays
- Passion for gaming, entertainment, or collectibles is a plus

**Contract Details**
- Seasonal role: October
2025 - January 2026
- Competitive seasonal salary plus performance incentives
- Full-time with availability for evenings, weekends, and extended holiday hours.

We are looking for a dynamic leader with a passion for retail who thrives in a fast-paced environment. This is a hands-on role that requires initiative, strong organizational skills, and the ability to motivate a team while delivering exceptional customer experiences. If you enjoy taking on challenges, driving results, and bringing energy to a seasonal activation, this opportunity is for you. Join us for a unique holiday project and be part of a team that values collaboration, professional growth, and creating memorable experiences.

VIBRANT is proud to be an equal opportunity employer. We are committed to creating an equitable and inclusive community where we are the best.

Please contact our Talent & Culture team if you need accommodations during the interview process.

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