Traveling Service Technician

5 days ago

Toronto, Canada Avidbots Corp Full time

Now is the time to become an Avidbotter

Avidbots is a leading edge robotics company with the vision to bring robots into everyday life with the intention of expanding human potential. Our ground-breaking product, the Neo 2 autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Because of our continued successes, we are in major growth mode to add to our award winning employee culture. Headquartered in Kitchener, ON, Canada, Avidbots offers comprehensive service and support to customers in 5 continents.

**This role is 100% remote with 75% travel requirements and home most weekends.

**Qualified applicants residing in the Greater Toronto Area will be considered first.

How you will make a difference

Provide outstanding customer and equipment support, from the depot and on-site.
Diagnose issues or technical problems that can include electrical, mechanical, and software related service issues.
Seek to understand customer questions or concerns and make appropriate recommendations.
Support Avidbots product demonstrations, deployments, and customer training across North America (high travel requirement).
Support robot operations remotely in our web-based monitoring software.
Present training materials to customers and teach them to use all aspects of the robot.
Document customer feedback, findings in the field, and work order details.

Our Service Technicians are critical to our continued success and have a tremendous impact on the sustainability of Avidbots.

Minimum qualifications

Diploma, degree, or 2+ years of experience in robotics or in an associated field such as electronics or mechanics
2+ years of working experience troubleshooting, testing, repairing, and servicing technical equipment
Hold a valid driver’s license
Travel within North America on a regular basis (75%+)
Ability to lift 35-70 lbs on a regular basis
Successfully complete pre-employment onboarding requirements that may include: criminal/civil background checks and motor vehicle records search

Preferred qualifications and key skills

**Successful experience in a customer-facing role**: assisting, training, relationship building, etc
Exceptional manual dexterity and high attention to detail
Comfortable and experienced with fault-finding by reading schematics and wiring diagrams
Ability to work flexible shifts and adapt to changing work schedules
Driven individual, passionate about robotics, and works well as part of a small support team
Experience working with electronics or electro-mechanical devices
Experience servicing floor cleaning equipment
Experience working with computers and software tools (Linux experience ideal)
Experience towing small to medium trailers
Hold a valid passport

**Applicants must be currently authorized to work in Canada for any employer

Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. We offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people.

Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

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