Pt/casual Hospitality Aide

We want you to join our team Points West Living Drayton Valley is now hiring Hospitality Aides

Expectations:

- You are an exceptional leader - a patient team player, motivator, coach, mentor and professional role model.
- Able to coordinate various business activities within the vision, objectives and guiding philosophy of Connecting Care.
- A strong personal commitment to Person Directed Care approaches. Current familiarity with the Eden Alternative Philosophy and the Domains of Well-Being is preferred.
- Strives to attain excellence in Resident, family member and employee care partner satisfaction.
- Friendly with a sense of humour and the utmost respect for all persons.
- Knowledge of supportive living services, assessment and care planning.
- Attains and maintains ongoing compliance with appropriate local, provincial and federal regulatory standards.
- Demonstrates strength in building partnerships with Residents, family members, employee care partners, volunteers, external care partners and the community at large to ensure the vibrancy of our community.
- Flexible, willingness to prioritize and re-adjust routines, open to change for the benefit of the community.
- Strong leadership, supervisory, organizational, communication, and time and resource management skills.
- Excellent facilitation, problem solving and conflict resolution skills, deal effectively with difficult or crisis situations.
- Ongoing monitoring and continuous quality improvement.
- Demonstrates an awareness of accident and injury prevention and adheres to safe work practices. Is mindful of the psychological health and safety of our employee care partners.

Qualifications:

- Grade 12 Diploma or recognized equivalent is required. Must be able to read, write and speak fluently in English.
- Food Safe Certificate - an asset.
- Experience in hospitality, and/or food service, and/or recreation an asset.

**Responsibilities**:
**As a member of our Care Partner Team your role will include**:

- Providing services in a manner that demonstrates the principles of appropriate choice, dignity, privacy, independence, and individuality in accordance with the Mission, Vision, and Core Values.
- Ensuring that services are provided in accordance with best practices, our Well-Being Strategies, quality improvement guidelines, and regulations/standards. It is important to conduct random ongoing audits to ensure compliance at all times.
- Strives to attain excellence in Care Partner satisfaction through ongoing solicitation, surveys, and measurement of feedback. Implementation of Care Partner suggestions, interactive problem solving, and an annual evaluation.
- Makes improvements in the overall coordination of the Community’s services.
- Being a team builder, coach, mentor, active listener, facilitator, teacher, and an important resource to our Community.
- Engaging all Care Partners in all aspects of hospitality experiences, helping everyone become well-known to one another.
- Assisting with daily life within the Community, as needed, such as serving meals, doing light housekeeping in the food service area, assisting Residents, supporting spontaneous activities, and leading Learning Circles.
- Promote and create involvement by Residents in meaningful activities.
- Creating an atmosphere that is welcoming, relaxed, and relationship-driven, where everyone feels at home.
- Understanding the Domains of Well-Being and bringing them to life.
- Collaborating with the Community team to plan and participate in special celebrations and spontaneous events.
- Engaging in meaningful conversations with Residents and their loved ones (if applicable) to learn more about their life story and encourage them to become involved in activities at the Community.
- Assisting in ensuring the provision of high quality services for the Residents are consistent with the Well-Being Strategies.
- Adhering to all of the Well-Being Strategies.
- Preparing reports/checklists/schedules as required.
- Understanding as well as participation in the Emergency Management Plan, Infection Control protocol, WHMIS, and Health & Safety Wellness Strategies.
- Makes an active contribution towards improving Community relations, increasing positive public regard and overall awareness.
- Reports all health, safety or maintenance items as required.
- Maintaining a high level of professionalism at all times.
- Participates and facilitates ongoing educational programs.
- Maintain self-wellness and reduced absenteeism within the team.
- Takes initiative to actively plan, develop, and implement expansion in program services.
- Continually monitors, key measurable indicators of the daily operations.
- Demonstrates and appreciation of heritage, values and wisdom of the Resident and an understanding of the aging process.
- Assist with identifying and addressing unmet needs within the Community.
- Report and respond to concerns/issues as they relate to services within the Community.
- Actively participati