Learning Specialist

**The Opportunity**:
**What Success Looks Like**:

- Achieving high customer satisfaction scores from training attendees (measured via post-training surveys).
- Demonstrating measurable improvement in learner proficiency (pre
- and post-training self-assessments).
- Building strong relationships with internal teams and being recognized as a go-to expert for customer education.
- Contributing to the continuous improvement of our customer education programs through thoughtful feedback and collaboration with other team members.

**Key Responsibilities**:
Training Delivery
- Deliver engaging, virtual instructor-led training (VILT) sessions to new and existing customers.
- Adapt training delivery based on audience needs, feedback, and learning outcomes.
- Occasionally support internal training initiatives for cross-functional teams.

Content & Learning Development
- Assist in creating and refining training materials such as presentations, handouts, and job aids.
- Support the development of e-learning content in collaboration with Learning Experience Designers.
- Provide feedback to improve course design and learner engagement.

Cross-Functional Collaboration
- Partner with Professional Services (Implementation), Customer Success, and other teams to understand how to address customer goals and challenges.
- Help identify internal learning needs and contribute to internal enablement efforts.

Continuous Improvement
- Help evaluate training effectiveness using learner feedback and performance data.
- Stay current on trends in public sector financial management.
- Stay current on trends in learning experience design (LXD), ADDIE, or adult learning theory.
- Promote inclusive and accessible learning experiences.

Work Focus

This role is primarily customer-facing (approximately 90%), with occasional internal training and collaboration. Over time, the balance may shift slightly based on business needs.

**What You Bring**:
Experience
- Experience delivering virtual instructor-led training (VILT), ideally in a customer-facing role.
- Background in SaaS, technology, or public sector finance is a strong plus.
- Familiarity with adult learning principles, LXD, or instructional design is a plus.

Skills & Competencies
- Strong communication, presentation, and active listening skills.
- Ability to collaborate across teams and build trust with customers.
- Self-starter with a growth mindset and a passion for learning.
- Comfortable with occasional travel (rare, but may be requested).

**Location**:
This position will be hybrid with 3 days/week in our Oakville, ON office.

**What It's Like to Work at Euna Solutions**

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:
Competitive wages
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
- ️ Wellness days

What’s better than a long weekend? An extra-long weekend Twice a year, Euna employees enjoy an extra day on top of the long weekend An extra day to decompress and spend time doing the things you love.
Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.

Flexible workday
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.

**Benefits**:
Ask us for a copy of our health and dental benefits

Culture committee
Celebrate at every occasion with the culture team They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

About Euna Solutions