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Key Holder

3 hours ago

Toronto, Canada Steve Madden Full time

**Title**: Keyholder
- Full Time
**Reports To**: Assistant &Store Manager
**General Summary**: Assists the assistant and store manager in all aspects of the daily operations of a retail store to achieve targeted productivity, sales and profitability.
**Major Responsibilities**:include the following.
- Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
- Monitor operations to ensure standards are met and maintained regarding merchandise presentation, customer service, store safety, cleanliness, shrinkage and operating cost controls.
- Manages store in absence of Assistant Manager and Store Manager.
- Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.
- Demonstrates salesmanship skills by maintaining sales productivity levels.
- Assist in floor moves, merchandising, display maintenance, cleaning store including bathroom and stockroom, vacuuming and returning product to inventory.
- Monitors deliveries of stock and properly receives from shipping company.
- Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock
- Adhere to all Company policies, procedures and practices including signing, pricing and loss prevention.
- Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers.
- Implements security precautionary measures to protect company assets.
- Able to use POS system
- Other duties may be assigned.
- Special projects as needed
- Able to lift boxes maximum weight of 50 pounds
- Able to stand for long periods of time, approximately 6-8 hours
- Able to safely use a ladder, maximum height of 10 ft.

**Education and/or Experience**:

- High school diploma or equivalent.
- 1-3 years experience in a retail store.
- Management experience.

**Language Skills**:

- Ability to read, write, and understand English required and French in Quebec.
- Strong interpersonal and customer service skills
- Strong verbal and written communication skills required.
- Proper telephone etiquette

Pay: $17.20-$18.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Store discount

Flexible language requirement:

- English not required

Schedule:

- Monday to Friday
- Weekends as needed

**Language**:

- French (preferred)

Work Location: In person