Part-time Retail Associate

**Location: 1035 Gateway Rd. Winnipeg, MB, R2K 4C1**

**Hours**:Approximately 8 hours per week, based on business needs.

**Welcome to Specsavers** - where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 250 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

**What You’ll Do**

As the face of Specsavers, our **Retail Associates (Eyecare Consultants)** play a vital role in delivering exceptional eye care and affordable eyewear for everyone. You will create memorable experiences for our customers, guiding them through our stylish frame collections and supporting those trying contact lenses for the first time. No Optical experience? No problem - we will provide full training and support to help you succeed.

Key Responsibilities

- Welcome customers warmly, creating a friendly and approachable environment in the store.
- Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions.
- Guide customers in selecting frames that suit their lenses and personal style.
- Explain offers, products, and services clearly and confidently to ensure customers make informed choices.
- Perform pre-screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided).
- Measure and adjust frames for a comfortable and precise fit.
- Process orders for prescription glasses and contact lenses accurately and efficiently.
- Schedule follow-up appointments to maintain excellent customer care.
- Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction.

**What We’re Looking For**

- A passion for creating “WOW” moments through exceptional customer service and finding innovative ways to enhance the optical shopping experience
- Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
- Reliability and flexibility to work retail hours
- Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice
- Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results
- Previous experience in retail or customer service is an asset—but not essential
- Enthusiasm for learning about frames, lenses, and pre-testing procedures

**Compensation**: $16.00/hour. Actual compensation will be determined based on experience.

**Speccies’ Benefits**

- Vacation: 3 weeks of paid vacation (prorated for hours worked)
- Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
- Vision Care: Enjoy 2 free pairs of glasses or a 12-month supply of contact lenses annually
- Friends & Family Discounts: 4 vouchers per year, each offering 25% off
- Employee Assistance Program: Confidential support for mental health, financial, and personal wellbeing
- Career Growth: Ongoing investment in your professional development and advancement

**Behaviours We Value**

- **Collaborative**: We work together as one Specsavers to deliver our purpose
- **Curious**: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
- **Courageous**: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision-making
- **Compassionate**: We care, support, and help each other
- **Commercial**: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

**Equal Opportunity Employer**

**Accessibility and Accommodations