Full Time Membership Experience Representative

2 weeks ago

Guelph, Canada K-W YMCA Full time

**MEMBER EXPERIENCE REPRESENTATIVE**

**FULL TIME PERMANENT**

**START DATE: IMMEDIATE**

**REGION: Guelph-Wellington - Guelph YMCA**

**APPLICATIONS DUE: Posting will remain active until filled.**

**Do you enjoy daily challenges? Do you have a decorated background providing exceptional customer service (bonus if you enjoy meeting new people)? Do you want to grow and learn in your career? If so, this might be the right fit for you**

**Who we are**

Our promise to you is to give you a sense of belonging and opportunities to grow as a person. The YMCA of Three Rivers is a charitable organization that strengthen our communities by providing opportunities for personal growth and active involvement. The YMCA creates friendly, safe, supportive communities where people from all ages and stages of life can come together and pursue good health in spirit, mind, and body. We have the assets to affect positive social change and we know providing an excellent customer experience will increase the number of participants who utilize our programs and services. This is where you come in.

**What you will do**

You will be one of the first points of contact for our community members and for new customers. You will provide exceptional customer service to all members of the community. This will include providing information to potential members about the programs that we offer and by providing tours of our facility. You will be responsible for selling memberships and following up with membership prospects. You will work as a part of a collaborative team in a dynamic environment. You will be an integral member of our team by responding to and reporting incidents and accidents on each shift and you will provide direct leadership to ensure operational excellence inside our spaces. You will have the opportunity to develop strong relationships with families and peers as you assist in creating a safe and welcoming facility for all.

**What you will bring**

You will bring a minimum of 2+ years experience in customer service, preferably in a similar environment. You are committed to working in a socially inclusive environment responding with sensitivity and personal awareness to diverse needs. You will have well-developed interpersonal and relationship building skills with the ability to establish rapport and excellent communication with fellow employees, children, families and community partners. You are (mostly) computer literate, with knowledge of Microsoft Office programs. This position requires your willingness to work flexible hours including some evenings/weekends provide direct support for coverage and staffing needs. You will also be required to present a clear, current, Criminal Record Check with Vulnerable Sector screening.

**What you will gain**

You will be an integral part of the Membership Experience Team. You will be joining a dedicated team that provides the highest standards of customer service to our participants. You will be doing work that has a large and positive impact in our community. If you are looking for a challenge that will make a difference - this is it.

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