User Support Technician
6 days ago
**Job Overview**
Main
**Responsibilities**:
- Respond to user inquiries and service requests related to government information systems, including healthcare data platforms and internal communication tools.
- Monitor system performance, identify issues, and escalate complex problems to higher-level support teams when necessary.
- Maintain accurate records of user support requests and system incidents.
- Perform routine system diagnostics, software patches, and security updates.
- Assist with data backup, recovery, and access control procedures to ensure information integrity and confidentiality.
- Support the implementation and testing of new system features and upgrades.
- Provide user training and guidance on new tools or protocols.
- Ensure compliance with government IT security standards and privacy regulations.
Qualifications and Skills
- Completion of a college diploma or equivalent in Computer Science, Information Technology, or a related field.
- Minimum of 1-2 years of experience in user or technical support or received proper training as equivalence
- Strong understanding of networking, operating systems (Windows/Linux), and database management.
- Knowledge of cybersecurity principles and government data privacy standards.
- Excellent analytical and troubleshooting skills.
- Strong communication and customer service orientation.
- Ability to work independently and meet tight deadlines in a fast-paced technical environment.
Pay: $24.00-$36.13 per hour
Expected hours: No more than 35 per week
Work Location: Hybrid remote in Calgary, AB T3C 0Z8
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