Casual Security Officer

Job Title

Casual Security Officer

Who are we?

Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here's what you can expect from us:
When you're a part of our team, you'll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That's why we're dedicated to investing in our employees’ potential, so that they can reach their career goals.

**Job Description**:
What you can expect in a typical day

Your roles and responsibilities:
- Welcoming all visitors, employees and customers to Irving Oil by greeting them, in person or on the telephone and maintaining a visible presence at all times- Be a primary point of contact for all levels of the business while providing the highest standards of service to all- Handle requests, feedback and queries professionally and in a timely manner- Being an active member of the team and foster a safe and secure culture, while engaging employees and visitors to enhance their overall experience- Be a first point of contact for incoming calls and in-person inquiries and forward them to all appropriate parties efficiently- Deal with difficult or unforeseen issues quickly and professionally by answering questions or transferring to appropriate parties when necessary- Dealing with all levels of visitors and ensuring the highest standards of safety and security are met- Be responsible for all temporary ID passes to visitors, contractors and employees (if required) and ensuring their return upon exit or completion of a task.- Be responsible for notifying employees of a visitor’s arrival through appropriate channels- Enforce and govern the Facility Access Policy for all people entering the building.- Be able to quickly and efficiently respond to any emergency situations by working with the Security Operations Center.- Be responsible for contacting all appropriate emergency services and diligently report any incidents directly to the Security Operations Center.- Prevent and discourage all unapproved or unlawful entry to the site(s) and engage other security team members when necessary.- Be responsible for dispatching security team members, facilities personnel and internal medical staff during any emergency incident or event.-
- Be well versed in all security protocols and procedures, while maintaining calm and composure in all emergency situations- Deal with difficult people and de-escalate conflict in a professional manner

Professional skills- Calm demeanor and ability to work well with others.- Good customer service skills with the ability to diffuse conflict and de-escalate situations in a professional manner.- Able to deal with difficult or unforeseen issues quickly and professionally by answering questions or transferring to appropriate parties when necessary.- Able to remain calm; quickly and efficiently respond to any emergency situations by working with the Security Operations Center (SOC).- Be well versed in security protocols and procedures.- Actively contribute towards a safe and secure culture, while engaging employees and visitors to so they have a good experience when on-site.

Education and experience- Minimum High School diploma or G.E.D. required.- Graduate of a Criminal Justice or Police Foundations program is a definite asset.- Previous related work experience is an asset.- Current First Aid certification is an asset.- Experience in customer service is an asset.

Job Requirements - Work Experience

Job Requirements - Education

Diploma / Certification

Location

Saint John, NB