Bilingual Mortgage Onboarding Specialist

4 days ago

Montréal QC, Canada Manulife Full time

Position Responsibilities:

- Provide effective and timely service and resolution of a range of customer inquiries
- Make scheduled / nonscheduled outbound calls to customers to review their new mortgage account in detail
- Answer inbound calls from customers regarding their new mortgage account
- Review mortgage details for accuracy and understanding with clients
- Utilize current established policies and procedures
- Make recommendations based on customer feedback or process improvements to leadership

Required Qualifications:

- 2-4 years previous industry or customer service experience preferred
- Experience using Microsoft Products (Outlook, Word and Excel)

Preferred Qualifications:

- Ability to work independently in a fast-paced environment
- Demonstrate passion for providing customer centric solutions
- Mortgage understanding an asset

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Montreal, Quebec

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$43,800.00 CAD - $73,000.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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