IT Analyst

**Job Description**:
Your Role & Main Responsibilities
- Manage software assets throughout their lifecycle;
- Monitor assets as well as coordinate internal controls and compliance monitoring activities;
- Ensure effective governance to ensure compliance with asset management processes and procedures by the internal team and service partners;
- Participate in the evaluation of products, service offerings and contracts and oversee daily interactions with suppliers to meet business needs;
- Obtain information and clarification regarding licensing, product changes, costs and billing and communicate and facilitate such changes;
- Ensure the updating of inventories and IT tools and the follow-up of orders for internal and external invoicing purposes;
- Ensure the general monitoring of rights and proofs of software licenses, based on software orders. Perform the necessary activities for cleaning, continuously updating and decommissioning inventory data;
- Actively participate in the creation and optimization of standard operating procedures, processes, guidelines, and documentation for all asset management processes;
- Offer support and expertise while working closely with members of internal and external teams on associated project work;
- Develop analytics and dashboards to automate asset tracking and regular reporting activities.
- Oversee management of licensing and security standards reporting.
- Administer asset and procurement management for all IT software and hardware.
- Work with Global IT Service managers to ensure vendor records are kept up to date and software license information is well managed.
- Communicate to management the status of incidents, trends and performance related to service levels.
- Verify, track, reconcile financial data (eg, budget and assets - leased, impaired, disposed of or recorded) to ensure the quality of the information, process and system.
- Communicate and provide solutions to ensure software compliance and asset optimization across facilities globally.

Job qualifications:

- Bachelor's degree in computer science, engineering, business, or equivalent experience;
- 5 years of experience in end-user software asset management, or IT / Cloud infrastructure or equivalent experience;
- Good working knowledge and understanding of software licensing from major vendors; Microsoft, Oracle, IBM, VMware etc.
- Experience working with users from a customer service perspective;
- Good communication and interpersonal skills;
- Results-oriented approach and strong planning and organizational skills;
- Ability to do several things at the same time and to work in a very dynamic environment;
- Experience in configuring the SAM tool,
- Certification in asset management, an asset;
- Product management experience from these software vendors: Red Hat, Cisco and IBM (an asset).
- Excellent reporting skills.
- Knowledge of computer hardware and software as well as telecommunications and networks; understanding of ITIL processes.
- Solid knowledge of the principles, methods and procedures related to the management of IT assets.
- knowledge of procurement utilities, policies and processes.
- Good knowledge of terminology related to computer hardware and software as well as peripherals.
- Ability to establish and maintain good relationships with internal and external customers as well as with suppliers.
- Experience in providing services based on established service level agreements.
- Good problem-solving skills.