Concierge - in Anticipation Of

1 day ago

Ottawa, Canada Air Canada Full time

**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The position is located at the Ottawa Airport. Permanent full-time employment is 40 hours per week. The current salary is $16.65/hr as per the collective agreement.. **Position Summary - The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience. - This role includes all premium customer touch points such as check-in, Maple Leaf lounges along with traditional personal services. - The position is modeled after concierge service found in 5 star hotels. - The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers. - A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy - "If it's possible, consider it done". **Key Concierge Activities - Identify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned. - Ensure system wide "personal service" follow-up through communication with the worldwide network of Air Canada Concierges. - Greet and assist all high value/high profile customers. - Offer assistance for any special needs. - Monitor connections and proactively initiate re-bookings as required. - Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures. - Maintain and update Concierge library of reference material and daily log. - Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers. **Qualifications** **Technical**: - Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset. - Superior knowledge of airline service information and airport procedures would be considered an asset. - Strong knowledge of local city attractions, events, hotels, restaurants and services. - Ticketing experience would be considered an asset. **Behavioral**: - Excellent customer service skills. - Strong desire to consistently exceed customer expectations while providing personalized service. - Proactive, take charge attitude in resolving problems with creative solutions. - Good sense of judgment in balancing customer interests with company policy. - Superior leadership and people skills with a demonstrated ability to work as a team player. - Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time. - Impeccable grooming, excellent organization skills, strong attention to detail. - Excellent attendance record. - Willing and able to work in a team environment. **Linguistic Requirements**: **Diversity and Inclusion** Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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