Program Administrator
3 days ago
Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.
**JOB PURPOSE**:
The Program Administrator assists in managing the business relationship between the assigned customer and the manufacturing facility to ensure that customer expectations are met and/or exceeded. The Program Administrator also helps in managing customer backlog to meet required on time delivery, resolving AR issues, driving E&O resolution and reporting key business indicators. The Program Administrator processes customer RMA(s), Order Entry, and change notices. The Program Administrator must understand contractual obligations by all parties and ensure that they are fulfilled (e.g. payment, delivery, inventory, etc.).
**NATURE OF DUTIES/RESPONSIBILITIES**:
- Interacting with customers, company sales and/or service representatives and handling a variety of pre-sales or post-sales service functions.
- Updating databases with status of returned materials issues and accounts for returned inventory. Recording and reporting the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensuring service information is accessible by sorting and filing documents/forms. May schedule field service repair calls. Maintaining records of returns, schedule changes, product enhancements or changes and product pricing, and resolving return credit problems.
- Supporting the business relationship between assigned customer(s) and the manufacturing facility, ensuring that customer expectations are met and/or exceeded.
- Supporting the Program Manager in commercial management of customer(s) including product margin, product pricing (price effectivity, inventory revaluation), excess & obsolete material issues, and accounts receivable issues with the customer.
- Understanding the customer(s) contract terms and their implications for the order process.
- Managing the customer(s) backlog/demand and work with planning to ensure proper MRP/DRP runs.
**EDUCATION & EXPERIENCE**:
- College diploma in a related field, or an equivalent combination of education and experience.
- Minimum 3 years of related experience.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Strong verbal and written communication skills.
- Ability to work independently and quickly while under pressure in a fast paced environment.
- Good working knowledge of Excel.
- Detail-orientation.
- Experience in Aerospace FAIR documentation would be an asset but not a requirement
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