Customer Experience Lead
5 days ago
Requisition ID: 208753 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. **Is this role right for you? In this role you will**: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures **Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options **What’s in it for you?** - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : Alberta : Spruce Grove Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Customer Experience Lead
1 week ago
Spruce Grove, Canada The City of Spruce Grove Full timeABOUT US The City of Spruce Grove is a fast growing, dynamic city committed to building and maintaining a fiscally responsible community that serves our residents, attracts visitors, and promotes future growth. The “Values, We Live By” are accountability, communication, leadership, integrity, and respect while we work towards maintaining a work/play...
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Customer Experience Representative
3 days ago
Spruce Grove, Canada Indigo Books & Music Full time**Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
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Customer Experience Representative
5 days ago
Spruce Grove, Canada Indigo Books & Music Full time**Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
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City of Spruce Grove, Canada Starbucks Full timeA leading coffee retail company in Spruce Grove is seeking a Shift Supervisor to assist in store operations and lead the team in providing exceptional customer experiences. The ideal candidate will have strong customer service skills, effective communication, and the ability to work collaboratively in a team environment. This full-time position offers...
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Lead Customer Service Representative
1 week ago
Spruce Grove, Canada Circle K Full time#100, 3 Mcleod Ave., Spruce Grove, Alberta T7X 4B8 **ESSENTIAL DUTIES**: **_ The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:_** **Customer Satisfaction**:Provides prompt excellent customer service in a courteous, friendly and attentive manner. - Greets customers as they enter the area and...
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General Manager
2 weeks ago
Spruce Grove, Canada Fire & Flower Full time**About Us**: Fire & Flower is a leading, technology-powered, adult-use cannabis retailer with more than 90 corporate-owned stores in its network. The Company leverages its wholly owned technology development subsidiary, Hifyre Inc., to continually advance its proprietary retail operations model. Title General Manager Reports To District Manager Job...
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Store Manager
2 weeks ago
Spruce Grove, Canada Fire & Flower Full time**About Us**: Fire & Flower is a leading, technology-powered, adult-use cannabis retailer with more than 70 corporate-owned stores in its network. The Company leverages its wholly owned technology development subsidiary, Hifyre Inc., to continually advance its proprietary retail operations model. Retail Store Manager Job Overview The Retail Store Manager...
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Customer Service Representative
1 week ago
Spruce Grove, Canada The Black Dirt Company Full time**About the Company** The Black Dirt Company is a landscaping supply center and trucking company located in the heart of the City of Spruce Grove. We specialize in the sale and delivery of topsoil, garden mix, decorative rock, sand & gravel, fill clay, sod and other various landscaping products. We cater to both small to large projects and provide custom...
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Customer Service Representative
7 days ago
Spruce Grove, Canada The Black Dirt Company Full time**About the Company** The Black Dirt Company is a landscaping supply center and trucking company located in the heart of the City of Spruce Grove. We specialize in the sale and delivery of topsoil, garden mix, decorative rock, sand & gravel, fill clay, sod and other various landscaping products. We cater to both small to large projects and provide custom...
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Customer Service Representative
2 weeks ago
Spruce Grove, Canada BMO Financial Group Full time16 Westway Road, Unit 110 Spruce Grove Alberta,T7X 3X3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired...
