Technical Specialist

**Requisition ID**:43367

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace. Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

**Main Purpose and Function**

The position is responsible for performing technical and business tasks required to operate, maintain, monitor, provision, expand, and extend the enterprise hybrid data centre, both on-site, off-site and cloud infrastructure, collectively referred to as the infrastructure.

The Technical Specialist provides expert level technical knowledge to projects and system-business owners who are requisitioning storage, computer, and cloud services, configuring existing IT solutions to support complex enterprise systems across infrastructure, and design architecture that meets capacity, performance, security, high availability, business continuity, and disaster recovery needs.

The position requires a broad knowledge of infrastructure capabilities and limitations to assess business and technical impacts of proposed system changes, including technical leadership in feasibility, design, implementation and problem remediation in complex infrastructure environments where errors can have significant operational and financial consequences.

The role includes evaluating infrastructure procurements and upgrades, with a high degree of independent judgment required for planning and execution. Due to access to sensitive data such as infrastructure configurations and operational procedures, strict adherence to security practices is essential.

Discretion is essential in handling all technical responsibilities. Errors in executing changes, coordination, planning, or implementation can have severe and costly repercussions.

**Specific Duties and Responsibilities**

Technical
- Responsible for maintaining system uptime and integrity while adhering to City policies and industry best practices.
- Plan, design, install, configure, test, and deliver enterprise system infrastructure and services according to project specifications.
- Responsible for investigating, reporting, testing, identifying and resolving system software problems that affect the operational performance of enterprise systems and services and is in charge of working with external vendors or consultants in solving all technical problems.
- Responsible for providing problem resolution for calls referred by Help Centre.
- Responsible for the configuration and optimization of infrastructure hardware and software.
- Responsible for establishing and following change control processes including functionality testing, including system security.
- Responsible for monitoring and protecting the security of enterprise systems.
- Responsible for implementing automated audit trails and managing log processes of enterprise infrastructure.
- Responsible for performing all work while adhering to existing security policies.
- Responsible for planning and developing patching and upgrade schedules of infrastructure while adhering to industry best practices such as end-to-end testing.
- Responsible for planning for the replacement of end-of-life infrastructure.

Monitor, Audit, Report, Document
- Responsible for the monitoring of enterprise infrastructure and services according to project specifications.
- Responsible for creating and updating documentation according to established standards for configurations, procedures, standards, and audit information.
- Responsible for creating and updating build documentation for new enterprise infrastructure systems.
- Responsible for documenting system testing procedures and plans.
- Responsible for monitoring and reporting on systems’ capacity, performance, and uptime.

Analysis and Strategy
- Responsible for analytical work in planning, designing, supporting, monitoring, and maintaining the City's system infrastructure, services, IT standards and policies
- Responsible for working with business customers to complete requirement assessments.
- Responsible for working with various departments to establish/install new technology and services.
- Recommend and participate in the development of IT standards and pol