Spa Desk Specialist

**Position**:Spa Guest Service Specialist

**Reports to**: Spa Director

**Purpose of the Position**:

- To provide outstanding and genuine customer services for our spa guests

Key Objective #1
- **To ensure smooth daily operations in the spa department**

**Typical Activities**:

- Warmly greet guests and verify treatment times as they check in for their spa services
- Ensure the appropriate paperwork is filled out and ready for the therapist
- Ensure the necessary photocopies are made if the guest has more than one registered service.
- Attempt to locate guests who may be missing or late for spa services
- If guests have mobility issues ensure they have accessible treatment rooms.

Key Objective #2
- **To upsell spa services**

**Typical Activities**:

- Have a thorough knowledge of our spa services and therapist capabilities
- Identify opportunities to sell additional spa services
- Update the smart board daily to reflect spa availability
- Book the appropriate spa services that best suit the guests needs and be prepared to offer alternatives if the treatment requested is not available.

Key Objective #2
- **To problem solve guest itinerary issues**

**Typical Activities**:

- Assist guests with specific gender requests or therapist requests when possible
- Assist guests with any reasonable changes to their itinerary including moving treatments, adjusting meal times and adding wellness classes

Note: Spa Guest Service Specialist will also be expected to perform any other duties as assigned by the Spa Director, Spa Manager or Owner.

**Direct Reports**:

- None

**Indirect Reports**:

- None

**Relationships with**:

- Spa Director
- Spa Manager
- Spa Administrator
- Director of Operations
- Spa Therapists
- Spa Attendants
- Guest Services Department

**Education**:
**Training**:

- Service Excellence Certification
- Maestro Training

**Experience**:

- Minimum of two years customer service experience preferably in the spa or hospitality sector.

**Decision Making Authority**
- Cancellation of treatments

Problem Solving Authority
- Responsible for solving guests concerns and/or forwarding to the appropriate area and follow up and inform the guest of progress.

**Job Types**: Full-time, Part-time, Permanent

**Job Type**: Part-time
Part-time hours: 24 per week

**Salary**: $18.00-$20.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Cobourg, ON: reliably commute or plan to relocate before starting work (required)