Field Service Technician

WHAT’S IN IT FOR YOU?

Joining our team means stepping into a dynamic environment within a rapidly growing company, boasting a solid reputation in the industry. We offer competitive pay, and our comprehensive benefits package is designed with your well-being in mind. From being provided with a company vehicle to extended health benefits, including dental and vision coverage, we've got you covered. We offer short and long-term disability insurance, as well as life and AD&D insurance, ensuring peace of mind for you and your loved ones. Paid time off and overtime compensation are provided to acknowledge your dedication. Our travel policy facilitates your mobility for work-related needs. Take advantage of our RSP matching program to secure your financial future. Our commitment to your growth extends to ample training and development opportunities. At our company, we're dedicated to ensuring that what's in it for you goes beyond the job description—it's about building a fulfilling career and a balanced life.

THE OPPORTUNITY

For over 50 years, Thomson Power Systems (a Regal Rexnord company) has been a leading manufacturer of electrical products and systems for use in the Power Generation Industry. We have an immediate opening for a Field Service Technician to join our Service team. The role is “hands on” and “in the field” performing a variety of field service activities on installed based critical power systems. In this role you will be the face of Thomson and the liaison with the customer in the delivery of value add services on installed equipment around the globe. You will be working with a strong cross-functional team dedicated to servicing our customers in the Data Centre, Healthcare, Waste Water and Industrial end markets. Driven and Solution Centric with a focus on customer service are essential functions for this position.

YOUR MISSION

Position Summary:
Reporting to the Field Service Supervisor, the primary job duties of Field Service Technician will include;

start-up, testing, commissioning, preventative maintenance, upgrades and modernization on low and medium voltage switchgear as well as automatic transfer switches using specified test equipment.

The role will assist in a wide variety of highly technical and complex duties related to installation, troubleshooting, service and repair of paralleling switchgear, automatic transfer switches, control systems and/or mechanical equipment at customer locations.

Responsibilities:
- Develop and manage predictive and preventative maintenance programs for our installed based customers in Vancouver and surrounding area.- Perform all aspects of assigned field service work including site investigation, equipment installation, testing, commissioning and maintenance of power distribution, control and automation systems.- Completion of assigned project field activities on time and meet customer functional requirements.- Work in close collaboration and cooperation with the local field service office and Thomson Power System (TPS) business headquartered on the west coast in Langley, BC Canada.- Build, develop and maintain exemplary customer and vendor relationships while maintaining a high level of quality and technical service.- Ability to track and submit project reports in a timely manner (Field Reports and Expenses).- Adhere to written standard testing and maintenance procedures for breaker, switchgear, relay, control and automation equipment testing.- Support Technical Training programs for customers, partners and employees on new and existing products.- Ensure all corporate policy, and values are foundational in the culture of the Langley office. Including health and safety, integrity, responsibility, diversity & inclusion, customer success, innovation with purpose, continuous improvement, performance, and passion to win.

ARE YOU THE ONE?

Required Education, Experience and Skills:
- Hands on experience in preventative and predictive maintenance of power distribution and generation systems, and control equipment or equivalent combination of education and experience.- Red Seal certified Industrial Electrician or equivalent experience in Electrical Engineering.- Self-directed learner motivated and driven to take initiative towards their education and development in electrical power and distribution field services.- Basic understanding of Generator/AVR controls and synchronization/paralleling theory-
- Demonstrated ability to interpret electrical schematics & drawings.- High level of attention to detail with a strong ability to implement.- Excellent customer service skills, with strong verbal and written communication abilities.- Ability to work independently and as part of a team.- 50-75% Travel required, our customers have scheduled maintenance, emergency travel can come up but is not common, this includes both domestic and international travel.- Valid Drivers License required.

About Regal Rexnord
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