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Housekeeping Supervisor
2 weeks ago
**Harrison Hot Springs Resort **is currently recruiting for the position of** Housekeeping Supervisor**.
**About our company**:
Harrison Hot Springs and the Eastern Fraser Valley is a beautiful place to live, work and play.
We would love to have you join our amazing team and share the high quality of life that we
have come to enjoy.
At Harrison Hot Springs Resort, our guests discover a location unlike any other destination in
the world. We know the care and customer service we offer our guests leads to special
experiences for them. We endeavour to exceed guest expectations and deliver outstanding
products and hospitality services. Even though we welcome thousands of guests each year, we
will focus on individuals and what we can do to make them feel like they are at home.
Overlooking Harrison Lake, the Harrison Hot Springs Resort offers the following amenities: five
mineral hot springs pools, the Healing Springs Spa, three restaurants and a coffee bar, extensive
banquet and catering options, Resort Golf Course and Resort Marina.
***:
Assists the Housekeeper Manager in the overall operations of the Housekeeping Department.
Helps to direct the hotel's Housekeeping program to ensure clean, orderly, and attractive
conditions by performing the following essential duties and responsibilities.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
1. Performs a daily check of all public areas. Reports all maintenance required to the
Engineering Department and Housekeeping Manager. Any cleaning discrepancies or
omissions are reported to the Housekeeping Manager.
2. Performs at least one Quality Room Inspection each day, based on business volumes.
Takes action to rectify all problems failing to meet hotel standards. Coaches Room
Attendants to correct identified guest room cleaning deficiencies.
3. Promotes and supports the use of Harrison Hot Springs Resort & Spa Service Standards.
a. Assists in ensuring all Housekeeping associates follow the Professional
Appearance and Grooming guidelines. (Clean and professional looking uniform,
name tag and all other set appearance guidelines).
4. Addresses internal and external guest complaints to resolve problems or concerns.
a. Brings all issues or concerns, guest or associate related, directly to the
Housekeeping Manager.
5. Performs opening and closing duties according to the daily occupancy and scheduled
tasks.
6. Monitors the productivity and quality of work of the Housekeeping team. Initiates,
monitors and adjusts the daily action plan to ensure all public areas are clean, guest
rooms are ready by 4pm (or as needed), soiled linens are laundered and reports any
issues or concerns to the Housekeeping Manager.
a. Spot checks vacant and clean guest rooms to ensure they have been cleaned
according to standard.
b. Spot checks the work performed by the House Attendants, Room Attendants,
Laundry Attendant, Linen Attendants and Seamstresses to ensure both
productivity and quality of work meets the required standards.
c. Assists in ensuring the Laundry Department is working effectively and efficiently
to support the Linen needs of the Resort (Food and Beverage, Healing Springs
Spa and Housekeeping)
7. Ensure guest special requests and deliveries are met in a timely and efficient manner.
8. Maintains the Key Control Inventory and working status of all “floor keys” on a daily
basis.
9. Supports the completion of all projects as assigned/scheduled by the Housekeeping
Manager (I.e. shampoo programs, furniture moving, floor washing, deep cleaning, etc.)
10. Attends the daily pre-shift meeting with the Housekeeping Manager, Supervisors and
associates.
11. Issues daily work assignments and any special instructions or guest needs to the
Housekeeping Team.
12. Checks all VIP rooms prior to the guest’s arrival.
13. Meets all guest special requests promptly and efficiently.
14. Keep records showing all scheduled work completed (i.e., Rooms shampooed, furniture
moved, repairs, etc.)
a. Files Work Orders for the Maintenance Department to record all repairs required
in guest rooms and corridors.
15. Ensures Room Attendants leave their hallways clear of baby cribs and cots at the end of
their shifts.
16. Looks for ways to eliminate/reduce waste and contribute to a lower operating cost of
the department.
17. Ensures consistent inventories in linen closets through communications with the
Truck/Linen Attendants.
18. Ensures Room Attendants are stocking their carts at the beginning of their shifts and not
at the end of the day.
19. Communicates with PBX and Front Office when discrepancies and/or special requests
arise.
20. Ensures Room Attendants bring all Lost and Found items from guest rooms to the
Seamstress at the end of their scheduled shift.
21. Assists Housekeeping associates with their daily tasks as needed (illness or other staffing
shortages, sudden changes in the daily action plan, etc.)
22. Ensures Day Room Rentals are cleaned and inspected as needed.
23. Ensures k
