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Business Analyst

2 weeks ago

Edmonton, Canada SysGen Solutions Group Full time

**Business Analyst**

**At SysGen Solutions, **we are disrupting the I.T. industry by elevating the **IT Experience **for businesses in Alberta and British Columbia. We are commitment to delivering unmatched customer service and comprehensive, innovative IT support and services to our clients. SysGen’s IT solutions include fully managed IT services, network administration and design, virtualization, IT infrastructure, clouding computing, and data management.

**Perks & Benefits working with SysGen**:

- **Professional training**:Paid-for courses to meet your career development goals
- **Distinctive compensation program**:Base salary and variable compensation program gives you the ability to drive your annual income
- **Culture of Health & Wellness**: we believe a work-life balance is important - when you have time to refresh with family and friends you are more energized and engaged in everything
- **Diversity & Inclusion**: collaboration is one of our guiding principles because we know the energy and ideas generated when diverse experiences and talent work together towards solutions
- **President’s Club for ALL employees**:SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico
- **Unique double dip vacation & time off policy**:Double your vacation time with a payout option at the end of the year
- **Group Benefits plan**:A comprehensive plan to cover you and your family needs.
- **Award Winning Culture**:We invest in our people and drive innovation. Here’s some of our awards:

- Canada’s Top 100 Small & Medium Employers(2018, 2019, 2021)
- Alberta’s Top 70 Employers(2017 & 2018)
- Report on Business Canada’s Top Growing Companies (2019 & 2021)
- Canada’s Fastest Growing Companies PROFIT 500 (2013 - 2017)
- CDN Top 100 and CRN MSP 500awards (2015-2021)

**Business Analyst - Key Responsibilities**:

- Identify and document business problems and develop business cases to propose solution options
- Analyze and interpret client business needs by gathering and documenting user requirements
- Identify risks, dependencies, and constraints while developing plans to mitigate and address any concerns
- Translate conceptual user requirements into functional requirements
- Research software and hardware products; perform industry benchmarking
- Model, analyze, and revise business processes and procedures (use cases, user stories, process maps, etc.)
- Drive implementation of technology and process solutions from concept to completion
- Align stakeholder business and system requirements to overall client objectives and strategy
- Develop strong understanding of the client’s organization & structure, product/services mix and stay aware of client news and changes to provide IT strategy consistent with their business needs
- Build collaborative working relationships across all levels of client’s organizations and with external partners
- Work collaboratively with the BA team to develop effective BA approaches and techniques
- Maintain open and honest communication with peers and clients

**Business Analyst - Skills & Experience**
- Proven design and implementation experience in **M365 Modern Workplace **and **SharePoint**:

- Post-secondary Degree or Diploma in Commerce or Business Administration
- Professional BA certification (CCBA / CBAP) an asset
- Proficiency in business analysis methodology, project execution and business process management
- Proficient in Microsoft Applicant Suite and BI tools such as PowerBI
- Exceptional communication and facilitation skills
- Strong consultative and relationship development skills
- Analytical thinking and problem solving
- Detail oriented and committed to a high level of accuracy
- Experience modeling processes using various methods and tools
- Familiarity with organizational change methods and practices
- Confident presenting to business stakeholders and C-Suite
- Able to work both remotely and onsite to support clients
- Proficient using remote meeting and collaboration tools

**At SysGen, we are led by 8 Guiding Principles**:
Collaboration
Communication
Consistency
Expectations
Innovation
Integrity
Relationships
Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.