Service Operations Co-ordinator

1 week ago

Waterdown, Canada L3Harris Technologies Full time

**Service Operations Coordinator - 20 Month Contract Opportunity**

Ref# 16602

Waterdown, Ontario

**Primary Responsibilities**
- Assist in the management and coordination of the end to end activities of the repair and upgrade process, to ensure successful completion and return of the customer’s product.
- Communicate to the internal Customer Service team, on a regular basis the status of the service event actions including issues impacting delivery as promised and/or contracted.
- Resolve and escalate issues impacting on time deliveries and revenue recognition
- Participate in the maintenance of a capacity plan and repair schedule for the Service Centers
- Facilitate regular meetings with Service Centers and the internal teams to ensure customer and revenue commitments are being met
- Track and communicate due in Returned Material Authorization (RMA) to the Service Center and Materials team. Pre-stage material and resources to meet customer commitments
- Ensure repair data is complete and accurate in the ERP system
- Update entries into U.S Government IUID registration site
- Report Service Center RTAT overall and Customer experience RTAT
- Track data accuracy and provide feedback to Service Providers and WSC Management Team
- Monitor, validate, and report on data accuracy and support provided

**Required Capabilities**
- Team player attitude with a high sense of urgency to respond to time-sensitive issues
- Strong oral and written communication skills
- Solid analytical and problem solving skills with strong attention to detail
- Proficient in prioritizing workload with organization and time management skills
- Competent user of Microsoft Office tools with an emphasis on Word, Excel and PowerPoint
- Able to grow within a fast paced environment
- Action oriented/results driven attitude

**Desired Education and Experiences**
- Must be eligible to meet requirements for Controlled Goods Program (CGP)
- Three (3) years experience in an Customer Administration or Repair Management environment
- College Diploma (or equivalent experience
- Knowledge of repair scheduling and capacity planning
- Experience with Export Controls, ITAR and controlled goods a plus
- Knowledge of ISO9000/AS9100 standards is an asset

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