Full Time/ Part Time Airport Customer Service Agent

2 weeks ago

Hamilton, Canada The Landline Company Full time

**Full Time/ Part Time Customer Service Agent**

**The Landline Company**

Hamilton, ON

**Our Values**:
Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity and ingenuity.

**The Role**:
We’re seeking Part Time & Full Time Customer Service Agents to join our team at the Hamilton airport. You will be responsible for assisting with passenger check-in and boarding.

**Benefits**:

- Basic and supplemental life and accident insurance for you and your family
- Weekly indemnity insurance
- Long-term disability insurance
- Extended health care coverage
- Vision and dental care
- Employee Assistance Program
- Registered Retirement Savings Plan
- Paid time off
- Flight benefit privileges with our partner airlines

**Responsibilities**:

- Greet customers and provide information about our services
- Assist customers with the boarding process
- Answer customer questions and resolve customer concerns
- Enter passenger information into reservations systems
- Document and update customer records based on interactions
- Load and remove customer baggage from Landline vehicles and baggage carousels
- Develop and maintain knowledge of Landline’s products and services
- All other duties as assigned

**Qualifications**:

- High School Diploma, GED or equivalent education required
- 2 years of customer service experience
- Experience working with an Airline Passenger Service System is preferred
- Ability to work a variety of shifts including nights, weekends and holidays
- Ability to build rapport with customers
- Ability to prioritize and multitask
- Positive attitude, strong work ethic and professional demeanor
- Excellent written and verbal communication skills
- A willingness to learn new systems and be flexible in tough situations
- Ability to lift up to 50lbs

**The Landline Company is an Equal Opportunity Employer.**

**The Landline Company provided the following inclusive hiring information**:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

**Job Types**: Full-time, Part-time

Pay: $17.00-$22.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 2 years (required)

**Language**:

- English (required)

Ability to Commute:

- Hamilton, ON (required)

Ability to Relocate:

- Hamilton, ON: Relocate before starting work (required)

Work Location: In person

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