Case Manager

Do you have experience working in the homeless-serving sector-of-care? Do you have a strong foundation in addictions and mental health? Do you have a solid understanding of Housing First and Harm Reduction? If so, this position may be for you_

The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.

**Job Overview**: Reporting to the Team Lead, the Case Manager will provide ongoing support to formerly homeless individuals as they establish permanent housing. Working within the Intensive Case Management model, and utilizing a strength-based, client-centered approach, the Case Manager will support program participants in creating a personalized plan with individualized goals. Case Managers will meet on a regular basis with program participants in community settings and provide the necessary support to achieve and maintain housing stability as well as community integration. This is a **full-time, contract term position until September 2025.**

**Key Responsibilities**
- Provide case management to individuals exiting homelessness
- Connect individuals to appropriate services in the community and assist in facilitating referrals
- Complete appropriate needs and risk assessments
- Work from a culturally competent framework
- Work with individuals in their homes and community settings to teach and support with daily living skills.
- Work alongside program participants to help identify risk factors which could lead to eviction.
- Transport program participants to and from appointments and assist with daily activities as required.
- Advocate for the rights of tenants and landlords using the Residential Tenancy Act.
- Aid participants in navigating the justice and health care system.
- Assist in finding and securing appropriate housing.
- Assist in obtaining and maintaining income support.
- Support individuals who are experiencing acute, severe, and persistent mental health and substance use disorders.
- Work as a member of a team, supporting colleagues as needed.
- Display a high degree of professionalism.
- Collaborate with partner agencies.
- Demonstrate strong time management and organization skills.
- Support housing processes to assist with moves and liaise with landlords.
- Receive ongoing training to support with professional development and career goal.
- Participate in the afterhours Landlord Consult line rotation.
- Assist with data collection and entry as directed.
- Perform other duties as required.

**Qualifications and Experience**:

- Bachelor’s degree in social work or a relevant field.
- Experience working in the homeless-serving system-of-care, along with strong knowledge of community resources.
- A strong foundation in addictions and mental health, including personality disorders, PTSD, and trauma.
- Solid understanding of Housing First and Harm Reduction.
- Exceptional written and oral communication skills, including active listening skills.
- Exceptional organizational skills.
- Ability to problem solve and think critically.
- Commitment to contributing positively to team culture.
- Openness to a wide scope of practice with a commitment to innovation and flexibility.
- Ability to work independently, including an ability to assess risk.
- A certificate in Non-Violent Crisis Intervention/De-escalation or equivalent is an asset.
- Class 5 driver’s license, personal vehicle for business use, clean 3-year drivers abstract, and $2 million liability coverage are required.
- Minimum of 21 years of age and three (3) years of driving experience is required to drive an Alex fleet vehicle.
- Basic First Aid - Level C CPR within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
- A satisfactory vulnerable sector criminal record clearance is required.
- Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is an asset.

**Work Environment and Hours**:

- Predominately outreach; single staff visits in program participant homes.
- In-office components take place at The Alex Community Health Centre: 2840-4 Ave, Calgary, AB.
- 1.0 FTE (37.5 hours/week)
- 6-month contract, ending September 2025, with the possibility of extension.
- Standard hours 8:30-4:30pm, Monday to Friday; flexibility in crisis situations is required.
- Continuous extended periods of sitting, with some standing and walking.
- Frequent driving as part of work duties.
- Occasional climbing of stairs throughout shift.
- Occ