Facilities and Lead Structured Cabling Technician

**Who We Are**

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

**Position Overview**

Structured cabling Tech fulfil an essential role in the modern world by designing the complex cable plans for telecommunication systems, including the lay out structures for equipment installations as well as expansions for existing data systems. In addition, they solve technical engineering problems relating to cable systems.

There is a lot of scope within this field focused around integrating computer and internet networks with communications equipment.

Data Cabling Engineers are responsible for cable pulling and laying in a company. They are required to fix errors and rectifying them. These engineers may install fiber cables and networks according to company needs.

In addition to structured cabling activities, you will be asked to help support our Field Services team. In this capacity, you’ll be interacting with our clients and users at various locations across GTA and surrounding areas.

While at our clients’ offices, you’ll need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices - workstations, peripherals, networking equipment and servers. You will also configure devices, manage inventory, update documentation, and provide superior customer care to “wow” our clients.

You’ll have hands-on experience working with Windows 7/8/10/11, iOS, DHCP/DNS, Office 365 and more. You will also have experience with troubleshooting/repairing workstations as well as deploying networking equipment and servers.

**What You’ll Do**
- Conduct a site check
- Collect customer data including cable containment information, outlet location, rack information, switch information and labeling requirement before delivering service onsite.
- Installing cables.
- Testing and terminating cables.
- Patching panels.
- Solving issues related to cables and networks.
- Finding errors.
- Creating wire maps (drawings) and reports testing, and troubleshooting of all network structured cabling media (CAT6,installation of CAT6A, fiber-optic, coax, etc.), A/V cabling, flat-screen monitor installations,
- IP cameras, and CATV systems,
- Mount face plates on surface mount boxes correctly
- Build closets (mount and install backboards, cross connects, racks, patch panels, fiber optic and hardware)
- Route cable through data centers, buildings and workstations
- Test, adjust and troubleshoot equipment
- Provide appropriate customer service when responding to a customer request or fulfilling project requirements
- Will perform all other duties as required by departmental manager

**Who You Are**
- At least 2-3 years relevant industry experience in a Structured Cabling Technician role and/or technical field services role required.
- Able to work occasional nights, weekends, and travel as required.
- Ability to speak to customers to quickly get to the root of the issue and provide timely feedback to the client.
- Hands-on experience with troubleshooting, replacing, and configuring hardware, including PCs, mobile devices, servers, and other networking equipment.
- Strong knowledge of all Endpoint OS - Windows Operating Systems, OS X, iOS.
- Proven problem-solving and analytical skills while onsite and working under pressure.
- Excellent attention to detail, goal-oriented, and action-focused.
- Ability to document processes accurately and accept feedback.
- Strong ability to work within a team environment and independently.
- Strong verbal and written communication skills with peers, clients, and other vendors.
- Ability to make sound judgment calls and escalate to senior resources when needed.
- Physically capable of lifting and carrying material and computer/networking equipment.
- Hardworking, self-motivated, and proactive.
- Ability to prioritize effectively and stay calm under pressure.
- Honesty, integrity, and a genuine desire to help.
- Must have a valid driver’s license with a clear driver’s abstract.
- Strong commitment to safety.
- Well-organized and capable of working both individually and as part of a team.
- Excellent documentation and record-keeping skills.

**Assets**
- Excel
- Adobe Acrobat
- Prior knowledge or experience or a degree/diploma in the field.
- Own car
- Working at heights experience or certification.

**What We Offer**
- Competitive compensation package & benefits package
- Company Perks, Good Life gym, and various brand discounts
- Company events, recogn