Retail Store Manager Upper Canada Mall

**who we are**

at Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature.

that's why for 25 years we’ve been students of this glorious Earth—formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the canadian rockies.

like nature, we’re growing. with 13 stores open in western canada, we’re expanding nationwide—starting with two new locations in ontario this year: upper canada mall in newmarket and sherway gardens in etobicoke.

our new stores are designed to bring nature indoors. crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink—unique to each location.

growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.

are you a natural fit for the new world of Rocky?

**the position**

**the retail store manager**is responsible for the day-to-day operations of their store, ensuring that the customer and employee experience is engaging and authentic. their role includes identifying and executing initiatives to grow revenue, customer engagement, and employee performance so their location performs to its maximum potential. the store, the team and the experiences within reflect the culture and values of Rocky, always.

this is a permanent full-time position working 40 hours per week, with a target start date in May.

**what you'll be doing**
- consistently leading by example: demonstrating personal customer service and selling skills aligned with Rocky's service standards and expectations
- ensure the growth and development of a local customer base by engaging with the community, sourcing opportunities to further build brand awareness and generally finding ways to share the good word about Rocky
- address customer concerns and complaints readily and with intent to exceed what's expected
- lead and motivate the store team and consistently set the example of demonstration and living by the Rocky’s core values
- coach, guide and genuinely connect with the team, providing consistent and thoughtful feedback
- ensure overall accuracy of inventory in-store as well as ensuring all inventory management processes are completed
- report quality issues in a timely manner and ensure all products on sales floor meet our brand standards for quality and presentation
- ensure profitability of the store location through management of all controllable aspects
- lead the store in all sustainability efforts and initiatives
- actively lead and coach all team members to drive revenue and performance metrics

**does this sound like you?**
- a natural leader, with a growth mindset, who is inspired by our company's purpose and wants to share that with your team and customers
- a minimum of 4 years of experience leading successful retail teams
- a passion for retail with an entrepreneurial spirit and always looking to develop business skills
- a team player and a team coach
- a love for natural products and desire to share your passion with your team and your customers, you bring new ideas and enthusiasm to drive sales and lead your team to success
- an ability and passion to have fun, laugh and promote kindness
- a fearlessness to ‘give it a go’
- ** a flexible schedule and availability to work evenings, weekends, and holidays. this position requires availability of 40 hours per week, including at least two closing shifts per week and availability on three weekend days (friday, saturday, and sunday)**

**what's in it for you?**
- this position pays between $75,000 - $80,000 per year, depending on experience, with the opportunity to earn additional monthly retail bonuses based on performance
- significant product discounts and quarterly allowances
- subsidized group medical and dental benefits for you and your family
- share in Rocky’s success - the great game profit sharing program
- generous paid annual vacation and personal days
- healthy lifestyle support through an annual allowance
- access to a dedicated Rocky coach to help you optimize your potential
- the opportunity to participate in culture club organized activities

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