Repair Planner

7 days ago

Ottawa, Canada Fix Network Full time

**Collision Repair Expert is looking for a Repair Planner **:
**If you are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career.**:
As a **Repair Planner**, you will ensure that the customer receives a legendary customer service experience. The Repair Planner is responsible for maintaining a proper balance between the profitability of the company, supporting the collision shop and the achievement of total customer satisfaction. The Repair Planner may handle communication with the adjuster and customer regarding repairs and repair status of the vehicle.

As an equal opportunity employer, Fix Auto welcomes applicants from all backgrounds, experiences and cultures. Together, our unique perspectives and opinions make us a stronger and more innovative organization.

**A day in the life of a Customer Service Representative at Collision Repair Expert**:

- Handle all appraisals, repair orders, supplements, and warranties.
- Ensure ongoing communication with adjuster, production staff and customer service reps.
- Work to resolve any customer concerns or dissatisfaction.
- Maintain complete knowledge and comply with company and departmental policies, procedures and standards.
- Cultivate a positive working relationship with team members and management.
- Maintain a clean and orderly work area to comply with all health & safety procedures.
- Communicate and document repair status to customers and insurance companies.
- Other related tasks as required.

**Requirements**:

- High school or college automotive body repair diploma
- At least 1 year of direct experience in a similar role combine with 1-2 years in an estimator role
- A complete understanding of the day to day collision repair duties including estimating, production scheduling and meeting deadlines
- Familiarity with insurance repair procedures and guidelines
- Possess a valid drivers' license.
- Highly organized, analytical, and motivated; ability to handle multiple concurrent assignment

**In addition to an excellent work-life balance, Collision Repair Expert offers a host benefits including**:

- **Inclusive work environment**:We encourage you to unlock your potential and contribute meaningfully to our success
- **Learning & Development**:Learning doesn't stop when you land a job, so we're committed to supporting you by investing in world-class training programs. You can take advantage of our virtual and in-person learning opportunities for your continuous evolution
- **Health & Wellness programs**:

- **Medical insurance**:For your family and for you

**Come aboard now and take your career to the next level**:
**Experience**: Required
- At least 1 year of direct experience in a similar role and 5-7 in an estimator role

**Education**: Required
- High School Diploma or better

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