Parts Manager

**Winners Work Here**

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

** Who is Premier Truck Group?**

** Premier Truck Group**is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

** Why Join Our Winning Team?**

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:
Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistant Programs

Paid Holidays and Paid Time Off

Group RRSP with Employer Match

Training

Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail

**Parts Manager Responsibilities**:
Directs and schedules the work of all parts department employees.

Authorize preliminary payroll hours in accordance to employee working schedule.

Forecasts goals and objectives for the department including required inventory, pricing, ROI and profit margins.

Prepares and administers an annual operating budget for the parts department.

Analyzes sales, expenses, and inventory on a daily, weekly and monthly basis to maintain profit goals.

Monitors employee's daily productivity reports and corresponding payroll records

Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the “self-service” retail customer.

Establishes pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty. Implements aggressive marketing and sales promotions plans to increase parts department business for wholesale accounts and “self-service” retail customers.

Takes advantage of manufacturers' inventory co-op advertising as part of promotions

Coordinates marketing and sales promotions with appropriate company personnel

Establishes individual parts inventory levels and manages the inventory to achieve maximum turnover in accordance with established goals.

Monitors and adjusts inventory to minimize obsolescence of parts in inventory.

Ensures that all parts are tagged so that the dealership recovers credit from the factory.

Controls accounts receivables for parts department

Monitors and maintains Parts Department GL schedules.

Monitors and approves Parts Department Audit Exceptions

Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.

Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.

Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness of inventory control, staff efficiency and public display.

Directs parts delivery program to wholesale customers.

Maintains delivery vehicles for delivery program.

Directs shipping and receiving efforts to ensure timely processing of parts being received and parts being delivered.

Establishes and maintains a program to ensure customer satisfaction and loyalty.

Promptly follows up on customer concerns and complaints. Uses empathy, technical expertise and understanding of company policies to resolve complaints and ensure customer satisfaction and loyalty.

Establishes and maintains good working relationships with other service drive departments and the sales department.

Establishes and maintains good working relationships with wholesale customers to encourage repeat and referral business.

Develops promotions to increase wholesale business.

Follows up on parts department orders to ensure parts availability in inventory and ensures availably of all required parts and supplies to complete repairs in a timely manner.

Checks quality of completed work by parts department employees to ensure quality customer service, inventory control and documentation.

Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties.

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