Hotel Front Desk Supervisor

3 days ago

Calgary, Canada Alt Hotel Calgary East Village Full time

Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- or equivalent experience
- ** Work setting**:

- Hotel, motel, resort
- Hospitality industry
- ** Tasks**:

- Co-ordinate activities with other work units or departments
- Perform same duties as workers supervised
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Answer telephone and relay telephone calls and messages
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
- Contact customers to deliver requested wakeup calls
- Provide customer service
- Maintain an inventory of vacancies, reservations and room assignments
- Resolve complaints and claims
- Investigate complaints and claims
- **Musical genre**:

- Opera
- ** Computer and technology knowledge**:

- Internet
- ** Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- ** Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Judgement
- Organized
- Team player
- Reliability
- Resourcefulness
- ** Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- ** Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- ** Financial benefits**:

- Night shift premium
- ** Other benefits**:

- Wellness program

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