Cleaning Operative Supervisor

Job Description: Residential Cleaning Operations Manager

Position Overview:
**Responsibilities**:
1. Team Management: Recruit, train, and supervise a team of cleaning staff, including cleaners and supervisors. Provide guidance, support, and performance feedback to ensure optimal team performance, and a high level of professionalism, productivity, and customer satisfaction. Manage scheduling and assignments to optimize team efficiency.

2. Operational Planning: Develop and implement strategic plans to optimize cleaning operations, enhance efficiency, and improve service delivery. Allocate resources effectively and ensure appropriate staffing levels for different residential cleaning projects. Establish and enforce cleaning standards and procedures to ensure consistent and exceptional service delivery. Conduct regular inspections and audits to monitor the quality of work performed by cleaning teams. Address any performance issues promptly and implement corrective measures as needed.

3. Quality Control: Establish and enforce quality control measures to ensure the highest standards of cleaning services. Conduct regular inspections to assess the quality of work performed and address any areas requiring improvement. Ensure compliance with health and safety regulations and guidelines in all cleaning operations. Develop and enforce safe work practices to minimize the risk of accidents or injuries. Conduct regular safety inspections and implement corrective actions as needed.

4. Client Relationship Management: Build and maintain strong relationships with clients by understanding their specific cleaning needs, addressing any concerns, and providing exceptional customer service. Regularly communicate with clients to assess satisfaction levels and identify opportunities for improvement.

5. Scheduling and Coordination: Develop and manage schedules with the admin, ensuring timely completion of tasks and adherence to client requirements. Coordinate with clients, cleaning staff, and third-party vendors as needed to ensure smooth operations.

6. Training and Development: Provide training and ongoing development opportunities to cleaning staff to enhance their skills, knowledge, professionalism, and productivity. Stay updated on industry trends, new cleaning techniques, and best practices, incorporating them into training programs as appropriate.

7. Inventory Management: Oversee inventory levels of cleaning supplies, equipment, and materials. Coordinate with suppliers to ensure timely delivery and maintain adequate stock levels while optimizing costs.

8. Safety and Compliance: Ensure compliance with all safety regulations and standards. Implement and enforce proper handling and storage of cleaning chemicals and equipment. Conduct regular safety training sessions for staff members.

9. Budgeting and Financial Management: Assist in budget preparation and monitoring of expenses related to cleaning operations. Identify cost-saving opportunities without compromising the quality of services. Monitor and control operational costs, including labor, supplies, and equipment expenses, to meet budgetary targets.

10. Reporting and Documentation: Prepare regular reports on cleaning operations, including performance metrics, customer feedback, and operational issues. Maintain accurate records and documentation related to cleaning activities. Prepare regular reports on key performance indicators, such as client satisfaction, team productivity, and financial performance. Analyze data and provide insights and recommendations to improve operational efficiency and customer experience. Identify process inefficiencies and develop and implement initiatives to enhance operational effectiveness and customer satisfaction. Foster a culture of continuous improvement within the team.

Qualifications:

- Bachelor's degree in business management, hospitality, or a related field is preferred.
- Proven experience in residential cleaning operations or a similar role, with a focus on managing teams and ensuring high-quality service delivery.
- Strong leadership and managerial skills, with the ability to motivate and inspire a team.
- Excellent organizational and problem-solving abilities.
- Exceptional customer service and interpersonal skills.
- Knowledge of cleaning techniques, equipment, and industry best practices.
- Familiarity with safety regulations and guidelines.
- Ability to work under pressure and meet deadlines.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Valid Class 5 driver's license and ability to travel to various client locations as required.
- Canadian sin number is required

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 25 per week

**Salary**: From $25.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

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