Food Service Representative, Second Cup

Be a key player in the daily rhythm of Mount Sinai Hospital by serving guests from one of Canada’s most recognizable specialty coffee brands. At Second Cup, we’re looking for a Food Service Representative who thrives in a fast-paced, people-first, non-traditional cafe environment. You’ll have the chance to grow your skills, contribute to a positive atmosphere, and make a real difference every day - one cup of coffee at a time.

**Is this you?**
You are a natural communicator, able to engage with a diverse range of people in a fast-paced setting. Whether it’s answering questions about the menu or providing a friendly greeting, you make every interaction meaningful. Your ability to adapt your approach to different personalities and needs helps create a welcoming and comfortable environment for both staff and visitors.

Are you someone who takes pride in delivering consistent, high-quality results? In this role, you’ll be responsible for preparing and crafting specialty coffee beverages with care and attention to detail. Whether it’s ensuring the perfect espresso shot, serving fresh baked goods or pastries, or maintaining the cleanliness of the coffee equipment, your commitment to quality plays a crucial role in delivering the best experience for every guest.

If you are someone who thrives in a fast-paced environment and enjoys staying organized, this role will suit you well. Whether it’s taking orders at a busy counter during peak hours or keeping the work area efficient and clean, your ability to prioritize and stay focused ensures smooth operations. Your organizational skills help maintain a seamless service experience, even during the busiest moments of the day.

**About our Second Cup team**
Our Second Cup team at Mount Sinai Hospital is a highly motivated group dedicated to providing exceptional service in a fast-paced, welcoming environment. With a focus on teamwork and customer care, we are committed to delivering the best specialty coffee and baked goods while making the work experience both meaningful and enjoyable. We foster a culture of flexibility, confidence, and collaboration, all driven by a shared passion for coffee and quality service.

**In this role you will**:

- Provide courteous, friendly, customer service to patrons
- Serve and prepare food and beverages for customers; set up retail food service area as needed
- Handle cash transactions and reconcile cash deposits as assigned
- Follow established standards of food and beverage preparation, assembly and merchandising
- Maintain established sanitation and safety standards on all equipment and service areas
- Ensure safe operation, maintenance and cleanliness of all other related equipment
- Inform patrons about menu items, specials, events, and products or services
- Maintain a clean work area while following proper food handling and sanitation procedures including HACCP
- Demonstrate MSH’s core expectations of employee conduct; includes attending relevant continuing education sessions, following all Hospital and Departmental policies and procedures, complying with applicable Health and Safety standards and maintaining patient confidentiality at all times
- Perform other duties consistent with the job classification, as required
- Job Requirements

**Job Requirements**:
Mandatory
- Successful completion of high school diploma
- 1 year of recent customer service experience
- 1 year of recent experience with demonstrated cash handling abilities
- Successful completion of the Food Handlers course and WHIMIS required during probationary period (training will be provided by Mount Sinai Hospital)

Preferred
- Previous experience in a food service or event setting, such as catering, bartending, or table service

Skills and Knowledge
- Demonstrated basic computer skills
- Excellent public relations skills, pleasant, polite and efficient
- Demonstrated commitment to quality customer service
- Demonstrated initiative and good judgement with the ability to multi-task
- Ability to work independently and as a team player in both a challenging, fast-paced and changing environment
- Demonstrated proficiency in communication skills, both verbal and written
- Demonstrated satisfactory work performance and attendance history

**Note**:This position requires the ability to meet the physical demands of the position in order to perform the essential duties of the position which requires bending, lifting, and standing for extended periods of time as required.