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Call Centre Operator

2 weeks ago

North York, Canada Compass Group Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

**Why work with Morrison Healthcare?** Imagine belonging to a team that delights in the power of healing and bringing out the best in others. Working in the healthcare food industry is amazing, because you can have a positive impact every day—on medical professionals, patients and visitors. This is so much more than a job. This is an opportunity to change lives—one day at a time. Join us.

**Job Summary**:
Now, if you were to come on board as a **Call Centre Operator**, we’d ask you to do the following for us:

- Respond to customer inquiries regarding Patient Transport and Environmental Services
- Utilize computer/on-line guidelines in responding to customer inquiries
- Communicate with customer to help them understand proper use of the facility they are in
- Resolve customer issues related to Environmental Services and Patient Transport
- Complete, process, and maintain applicable paperwork and records
- Research and resolve customer disputes and problems within established limits
- Handle dissatisfied customers in a courteous and professional manner
- Strive to resolve customer issues on the first call without having to transfer callers
- Follow escalation procedures as needed

Think you have what it takes to be our **Call Centre Operator**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

- Minimum 2 years’ experience in a Call Centre
- Excellent interpersonal skills to interact, motivate, and communicate with a wide range of staff and hospital personnel in a professional manner
- Effective verbal and listening communication skills
- Strong, genuine customer-focused service and quality attitude
- Proficient in Microsoft Office with exceptional Excel skills