Head Concierge

**Join Our Team as Head Concierge**

We are seeking a dependable and professional Head Concierge to join our team at a 900-unit residential building in Richmond, BC. In this dynamic role, you will provide exceptional customer service, respond to client needs, ensure smooth daily operations, and lead a team of five concierges.

**Key duties & responsibilities**:

- **Resident Service**: Assist residents with various needs, such as package handling, key management, and information inquiries.
- **Security Oversight**: Monitor and control access to the property, ensuring the safety and well-being of residents.
- **Vendor Coordination**: Facilitate communication with service providers and contractors for maintenance or repairs within the property.
- **Event Planning**: Organize and coordinate community events or gatherings to foster a sense of community among residents.
- **Administrative Support**: Handle administrative tasks, such as managing reservations, maintaining records, and assisting with resident communications.
- **Emergency Response**: Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.
- **Building Maintenance**: Report and coordinate minor maintenance issues and liaise with property management for resolution.
- **Information Resource**: Act as a knowledge resource for residents regarding local services, amenities, and community policies.
- **Communication Liaison**: Facilitate effective communication between residents, property management, and other relevant parties.
- **Team Leadership**: Supervise, train, and support a team of five concierges to ensure smooth shift operations and high service standards.

**Requirements**:

- Flexibility, availability, and the ability to address requests promptly.
- Proven experience in hospitality, customer service, or related fields.
- Experience in a leadership role or managing concierge teams is preferred.
- Ability to multitask and handle high-pressure situations.
- Strong problem-solving and organizational skills.

**Job Type**: Full-time, Monday - Friday

**Starting Date**: October

**Shift Timings**:

- 8-hour shift
- Monday - Friday, 9:00 AM - 5:00 PM

**Salary**: $25 -$26.00 per hour

**Experience**:

- Concierge / Head Concierge**:3-5 years (preferred)**

**Location**: Richmond, BC