Data Center Facilities Maintenance Technician

**_Please note that this position is not an IT role. The responsibilities primarily involve hands-on maintenance tasks rather than information technology-related duties._**

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Critical Facility Technician to join our team and drive our relationships with hyperscale clients to new heights.

**Schedule: 12H Rotational shifts (7AM to 7PM and 7Pm to 7AM)**

**Critical Facility Technician (CFT)**:
The Critical Facility Technician (CFT) is responsible, as part of a team, for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The CFT primarily interacts with Data Center Operators (DCOs), clients, and vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. This equipment includes, but is not limited to, emergency diesel generators, electrical switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems, and a basic understanding of this equipment would be preferred.

The CFT also provides comprehensive data center white space support for IT infrastructure, which may include monitoring, troubleshooting, reporting, and day-to-day maintenance - all of this being site-dependent and as per the service level agreements with our clients. CFTs are also responsible for using event monitoring and management systems to provide notifications and escalations to stakeholders during service outages.

**Skills/Responsibilities/Experience/Knowledge**:

- Basic knowledge of site facility infrastructure regarding power, thermal management, and associated systems.
- Working knowledge of facility equipment including, but not limited to, pumps, compressors, CRACs, UPS, generators, switch gear, BMS, life-safety systems, security systems and more.
- Work with senior colleagues, team members, vendors, and other stakeholders to test and install data center infrastructure equipment and services.
- Work closely with senior staff to ensure that operational services functionality meets or exceeds customer expectations for performance, reliability, escalation, and communication, as per SLA.
- Work closely with vendors to resolve service-affecting incidents and/or outages.
- Troubleshoot infrastructure and equipment problems, placing service calls when problems remain unresolved.
- Provide data center white space support to managed services, including, but not limited to:

- routers and switches
- other customer or self-owned digital infrastructure
- Perform trouble isolation and resolution as needed.
- Perform maintenance as needed/directed.
- Perform day-to-day operations, functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment, as per checklists and procedures.
- Perform consolidated event management for all monitored equipment at the data center site.
- Provide monitoring and overall support, ensuring successful operation of all site facility and other mission-critical equipment infrastructure (Generators, UPS, Thermal Management, Electrical infrastructure, etc.)
- Experience from stacking and racking of servers to battery/power and structured cabling.
- Generate end user performance reports as needed.
- Troubleshoots and resolves client-side problems, when so required.
- Produce reports with metrics on service requests, problem management, backup and statistics, number of events for internal and external stakeholders.
- Monitor capacity utilization.

**Physical Requirements**:

- Ability to lift and carry heavy equipment, up to 40lbs.
- Ability to climb ladders and multiple flights of stairs to access elevated equipment
- Ability to stand for long periods of time in various work environments
- Ability to bend, stoop, kneel, and reach for equipment related tasks
- Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
- Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
- Good hand-eye coordination and dexterity for working with small components and connectors
- Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
- Ability to differentiate between color-coded warning signs, labels, and cables
- Ability to work in environments with a wide variety temperature inside a facility
- Ability to work outdoors in various weather conditions, including extre