Team-lead, Small Market Commercial

**Business Line: Small Market Commercial**

**Hours Per Week**:35 (Full-Time)

**Job Duration**: Full-Time, Permanent

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**The Role at NFP**

Our growing Small Medium Enterprise Commercial Team is seeking to hire a Team Leader who will work towards creating a trusting People First environment on an award-winning team by building trust & strong relationships.

You will lead the charge of managing organizational service plans by driving optimal performance through employees and supporting units. You will also be tasked with overseeing the activities and performance of your service team by tracking team goals, setting individual goals & targets, and facilitating regular one-on-one meetings.

**What You’ll Do**
- _People Management_: Recruit, retain, and engage a high-quality team. Enhance the employee experience and promote high levels of morale through positive leadership, clear and regular communications, and timely employee recognition/feedback
- _Operations & Special Projects: _Continuously maximize internal and external client satisfaction by ensuring company goals are strived for following NFP best practices and expectations. Manage and be a key contributor to special projects as assigned
- _Client Service & Market Relationship Management: _Stay connected to day-to-day operations through active client management and be a lead the team through complex renewals/new business opportunities from end-to-end (submission, marketing, proposal, binding, invoicing, etc.). Effectively maximize relationships with carriers and service providers.

**What you Bring**
- **RIBO License in good standing required**:

- Typically, 3+ years’ experience in commercial insurance preferably in a brokerage environment
- Experience coaching and training employees and ability to work in a multi-site environment
- Delegation skills; proven ability to effectively prioritize, manage, and lead within the scope of authority and escalate decisions appropriately
- Innovative thinking and collaborative problem-solving ability
- Professional communication and interpersonal skills demonstrating business intelligence
- Positive and passionate attitude towards customer satisfaction and business achievements
- Sound organizational time management and achievement orientation
- Solid working knowledge of computer operating systems including industry software such as EPIC, PolicyWorks or a similar BMS
- Professional insurance designation an asset (such as CAIB, CIP, CRM, etc.)
- Leadership experience an asset, not required

**Who We Are**

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

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**What We Offer**
- A competitive wage including a performance bonus, group health and dental benefits from day one, flexible leave days, RRSP matching and continuing education assistance/reimbursement
- Access to NFP’s robust online talent development platform that facilitates knowledge sharing, and enables you to track as you progress through the various programs
- A Focus on Employee Well-being including partnerships with well-regarded Health & Wellness organizations
- Opportunities to grow as an insurance professional and advance career with a clear direction, fully utilizing your potential
- Motivating work atmosphere
- A global team of insurance experts with strong leadership focused on employee retention, growth, industry innovation and collaboration

**Our employees are the foundation of our success.**
- NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community._
- We understand that more people mean more experience, more expertise, more diversity of thought and more opportunities to understand the world we share together. By embracing organic collaboration and innovation, we are able to integrate an array of ideas and perspectives to continuously refine what we do and how we do it._
- Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward._
- Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. From charity drives and community service outings to other company-sponsored events, our employees donate their time