Tour Guide

Role Summary

Our guides are the foundation of our business and our renowned guest experience; we look to them to deliver safe, energized, and confidence-inspiring tours. A competent Ziptrek-trained guide is physically able to work long days outside in our beautiful old-growth rainforest while ensuring a high level of guest safety and experience. Our guides enable guests to focus on their individual experiences and a perfect combination of exhilaration and education in iconic natural environments.

What we’re looking for:

- Safety-oriented individuals with a passion for the outdoors. Minimizing risk is our #1 priority - fun is a close second
- A keen interest in environmental stewardship and enjoy teaching others about it daily
- Physically able to lift 80 lbs and work a labor-intensive job for up to 10 hours/day
- Team players, individuals who can put guest and team priorities above personal objectives
- You have your 16-hour first aid certification - or you can get it by the time you start

Main Duties

Safety
- Adhere to and maintain knowledge of all job-related protocols, policies, and procedures.
- Conduct safe and confidence-inspiring tours; double-checking harness/connections, ensuring appropriate radio protocols are maintained, zipping in control at all times, and braking in accordance with Ziptrek safety standards.

Operations
- Manage efficient tour flows within the allotted time frame.
- Prepare equipment, retrieve harnesses, distribute helmets and build understanding around the correct usage of all components.
- Control equipment inventory, returning all harnesses and helmets into storage after use.
- Additional duties as required, often depending on the season.

Communication
- Maintain strong communication with Guest Services, coworkers, and Course Supervisors throughout the day.
- Create an inclusive environment for guests and coworkers through open and welcoming communication.

Guest Experience
- Greet groups on time and enthusiastically.
- Understand that each guest’ experience is their first and treat them as such.
- Uphold the highest level of customer service during every tour - from start to finish.
- Take ownership of customer needs and address any concerns before they become a problem.
- Teach ecological material in an interesting and factual manner, appropriate for each group.
- Engage and educate diverse guest demographics in the location’s ecological story, guided by the Natural Step

Employee Experience
- Adhere to Ziptrek’s Core Value of “Safety, Guest experience, Education and love for the environment”
- Help fellow staff members - creating a supportive and empowering work environment
- Put team objectives above personal objectives and create a working environment in which fellow employees feel empowered and supported
- Establish and maintain effective working relationships with co-workers, supervisors, managers
- Be mutually responsible for a fun and positive workplace on a day-to-day basis

Hours, Training & Benefits:

- On-call schedule with possible irregular hours - typical shift: 2-3 tours/day (booking dependant)
- We work in a seasonal town, our staff work hard in the Summer and book their holidays during the shoulder seasons (September - mid-December) - if you aim to take time off in July or August this role may not be the best fit
- Hourly wage starting at $20.50 per hour, $20.75 per hour after training is completed
- Hours fluctuate significantly during our seasons. Expect to work 28 to 32 hours per week from mid-April to mid-July, with an increase to an average of 35 to 40 hours per week from mid-July onwards.
- All job-specific training is done in house - over a 2 week period

ADVENTURE - EDUCATION - INSPIRATION
We are a guest-focused business that is seasonal in nature - during peak times we may call on our team to get outside, work additional hours and do whatever it takes to deliver the experience we are renowned for.