Guest Services Representative

3 days ago

Beaumont, Canada City of Beaumont Full time

Do you want to be part of Beaumont’s most-exciting place to work in the City? The Beaumont Sport & Recreation Centre (BSRC) is looking for Guest Services Representative’s (GSR) to continually amplify the front reception experience This facility features an NHL-sized ice rink, with seating for spectators, fieldhouse that can accommodate indoor soccer, lacrosse, and host events; a gymnasium that can accommodate multi-court play; climbing-wall; running/walking track; concession, multi-purpose rooms, tuck shops; and of course, an aquatic centre.
Do you have exceptional customer service skills and a knack for problem solving? Are you that go-to person regular customers seek out for assistance? Do you have the ability to connect people with the right solutions? If you answered yes to any of these questions, this position could be a great fit for you

**What YOU’RE Responsible for**:

- Interacting with facility patrons in a friendly, fast, courteous, and efficient manne
- Course overrides and booking cancellations
- Assist with accounting, reporting, and software maintenance and upgrades
- Identify guest retention opportunities
- Listening to the needs of the facility patrons, providing detailed information regarding programs, products, services, and events, and proactively addressing concerns
- Processing new membership sales, point of sales transactions, and balancing the cash register
- Registering patrons in recreation programs
- Taking pride in every aspect of your work and performing tasks with energy and enthusiasm
- Ensure adherence to Legislative regulations, Safety Directives and procedures and all respectful workplace standards.
- Report unsafe conditions and near miss incidents promptly.
- Attend regular safety meetings and promote a positive attitude.
- Other duties as assigned

**What YOU Bring**:

- Previous experience with customer service and cash processing
- Computer skills and experience with MS Word and Outlook
- First Aid/CPR Certification (or willingness to acquire at your own cost)
- Previous experience with Intelligenz recreation software considered an asset
- Ability to**deliver exceptional customer service by addressing customer needs and ensuring they have a great experience every time they visit
- Problem solve and respond quickly to issues or concerns
- Perform multiple tasks at the same time; be able to engage the customer in front of you and handle inbound calls
- Able to meet the shift requirements; shifts may include early mornings opening the facility, late evenings closing the facility, weekends, and holidays
- A clear Criminal Record Check with vulnerable sector satisfactory to the City of Beaumont

**What WE Offer**:

- An hourly wage of $18.03.
- Membership to the Beaumont Sport and Recreation Centre
- Up to 29 hours per week (some evening and weekend work may be required)
- And an amazing team to work with

If you meet these qualifications, please submit your cover letter and resume as one document by** 9:00 AM on** July 7, 2025.**

**Information For Applicants**:

- Applications can be submitted via our online recruiting system only.
- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

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