Technical Consultant

4 days ago

Barrie, Canada Napoleon Full time

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon crates memorable moments through our stunning designs and innovative technologies.

**Title**:Technical Consultant, Grills
**Hours**: 8:30 a.m. to 5:00 pm EST Time
- Monday to Friday.
**Location**: Remote Work

**Key Responsibilities and Accountabilities**:

- Achieves Contact, order and CRM volume goals.
- Respond to basic technical & troubleshooting inquiries without the need for handoff.
- Able to enter Return Authorizations and Credit Memos.
- Enter customer payments and credits.
- Report necessary revisions to replacement parts manuals, and report issues with our product website.
- Shares new or modified product information with team.
- Helps identify and track potential product quality issues and report through Quality Audit.

***Education and Experience**:

- High School diploma, College Diploma/Certificate, or University degree in related field preferred.
- Minimum 2 years work experience in Customer Service. Preference for prior contact centre/or technical assistance equivalent.
- Complete all Grill onboarding courses (NED). Personal Development courses in World Class Customer Experience, would be an Asset.
- Microsoft Office Beginner (Excel, Word, Outlook), Visual Manufacturing.
- Must possess strong communication skills. Bilingual French/English an Asset, technical experience relevant to product line

**IGNITE YOUR CAREER, Some of our competitive benefits include**:

- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- Retirement Savings Plan (RRSP/DPSP)
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, In-house Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
- Napoleon Cares - Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- GOevisits, virtual doctor visits
- And more

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

**Experience**: Required
- 1 year(s): Customer Service

**Education**: Preferred
- High School or better

**Skills**: Required
- Microsoft Outlook
- Verbal Communication
- Internet Skills

**Behaviors**: Required
- Team Player: Works well as a member of a group

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