Ocm Consultant

**_#TeamEra_**_ You can be Home-based in Any Province in Canada_**

Thirdera is a leading global, Elite ServiceNow partner changing the way companies experience the platform. How? By helping our clients unlock business and customer workflows in the cloud through digitization and automation. We work with industry-leading architects and developers to combine the power of the ServiceNow platform with its limitless potential to increase productivity in all industries. **#TeamEra** is comprised of over **950 Eranauts operating in 16 countries worldwide.** We are a group of driven and passionate individuals working to transform how our clients experience internal productivity. If you share an equally enthusiastic mindset and possess the necessary skills and experience to help us reach our goals, join us in the Thirdera

**Responsibilities**:
Lead OCM Engagements, including providing guidance and direction to OCM analysts (at various levels)
- Lead and engage with senior client stakeholders on the OCM strategy and deliverables.
- Interpret and deliver on the OCM activities, based on the engagement’s scope of work.
- Assess client OCM capabilities, define gaps between the scope of work and client needs, to recommend changes in the delivery approach as necessary.

Create, socialize, govern, and execute OCM plans, in alignment with Thirdera
- s Methodology-in-Motion and the OCM ‘CATS’ activities: Communication, Adoption, Training, and Sustainment.

Lead, or support the following types of client-focused activities and deliverables:

- Program envisioning sessions (including documenting mission statements, and/or elevator pitches).
- Perform Change Discovery, Impact Analysis, Stakeholder Analysis, Persona Identification, and Adoption Metrics assessment activities.
- Design and Document Change Strategies and Plans, including Communications and Learning Plans.
- Provide ongoing OCM coaching and mentorship, in addition to advising the client as appropriate.
- Draft Program/Project focused communications, using various communication vehicles.
- Design materials and support assets, such as communication content, change champion presentations, executive walking decks, and project updates for all levels of stakeholder engagement.
- Lead and support the development of Change Network and Change Champions
- Facilitate engagement sessions with Stakeholders at all levels.
- Support the development of training assets by developing a persona role matrix to include training needs analysis.

Prepare and facilitate presentations for a variety of meetings, including kickoff and other workshops.
- Support and advise internal program and/or project leaders and teams based on insights and observations, including the identification and documentation of any risks, issues, decisions, and actions as appropriate.
- Provide strategic and operational guidance, at all levels, regarding the approach and impact of the OCM related deliverables and activities.

**Qualifications**:

- ** Prosci Certified or equivalent organizational change management training (required)**:

- ** ServiceNow platform certification or accreditation(s) (preferred)**:

- ** ITIL Foundations or Service Management experience (preferred)**:

- ** 5-7 years of related experience with a management consulting firm, or related experience in a corporate environment**:

- ** Experience with software implementations from a change and/or training perspective**:

- ** Experience in delivering workshops and training sessions (preferred)**:

- ** Skilled in related OCM industry techniques and methodologies (i.e. Kotter, Prosci, etc.)**:

- **Working knowledge of the ServiceNow platform (preferred)**:

- ** Collaboration tools (i.e. MS Teams, SharePoint, Slack, Yammer, etc.)**:

- ** Demonstrated ability to design modes of measurement and analysis of change-related KPIs**:

- ** Experience with design and survey tools is considered an asset.**:

- **MS Office, including Visio & Project management tool (i.e., MS project)**

**Thirdera **_370 Interlocken Blvd. Ste 520. Broomfield, Colorado 80021_**, US**

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