Catering Sales Manager

3 days ago

Red Deer, Canada Days Hospitality Limited Full time

Our philosophy is “to be great you need to have great people”.Accordingly, we are always searching for “great people”. If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you.
**THIS IS A CALGARY BASED POSITION**
RELOCATION TO CALGARY REQUIRED
A Day in YOUR Life as a Catering Sales Manager
Every person that enters a hotel should be greeted and feel like a guest This is YOU on your first day of work and every work day after that. You walk in, looking sharp and professional with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren’t even working yet
You may be preparing to set up a school reunion, an early morning meeting or a cocktail party that is scheduled for the evening. Regardless of the time of day or length of shift, you are ready to meet every guest with exceptional service and care
You take pride in your job and the hotel. You look for things that need to be corrected and communicate those opportunities through appropriate channels. By the time you leave, you are more than satisfied that your guests are all taken care of and ready to have the best experience possible.
Who you are and why is this important
- Enthusiastic, Attentive and Approachable
- Ensuring our guests and team mates feel comfortable.
- Organized & Communicative
- Clear, concise communication between team members and guests alike creates a smooth operation.
- Effective Multi-Tasker

What happens behind the scenes of all those interactions
- You follow company policies such asresponding to inquiries and coordinating an event and any other requirements for the processes as outlined by your department leaders;
- Stay one step ahead of guest’s needs including and not limited to recording and acting on their preferences, handling their orders, requests, questions and concerns;
- Liaise with the Sales and Catering team, the Reservations and Front Office team, and other departments;
- Proactively soliciting and qualifying new group/catering business to achieve personal and hotel revenue goals through telephone solicitation, outside sales calls, site inspections & written communication
- Responding to sales leads and clients’ requests within 4 hours.
- Build and strengthen relationships with existing and prospect for new customers to enable future/repeat bookings;
- Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily cleaning and preparation tasks;
- Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;
- Follow all company and brand standards to sell the products available including and not limited to using the up selling approach to food and beverage orders;
What are we looking for
- 1 - 3 years of experience in hotel sales & catering or related food service industry.
- Flexibility to work a variety of shifts.
- Strong organizational and decision-making skills.
- Strong interpersonal and relationship building skills.
- Experience using Windows based software such as MS Excel.
- The understanding that SERVICE is the key to any successful business.

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