Front Desk Hotel Clerk

2 weeks ago


Grande Prairie, Canada Podollan Grande Prairie Inn & Spa Inc. Full time

Durée de l'emploi: Permanent

  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week

- Education

- Expérience

**Education**

  • Secondary (high) school graduation certificate
  • or equivalent experience

**Work setting**

  • Hospitality industry
  • Urban area
  • Hotel, motel, resort

**Tasks**

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

**Computer and technology knowledge**

  • Multi-line switchboard
  • Word processing software
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet

**Security and safety**

  • Bondable

**Transportation/travel information**

  • Own transportation
  • Public transportation is available

**Work conditions and physical capabilities**

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

**Personal suitability**

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player

**Screening questions**

  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

**Experience**

  • 1 year to less than 2 years

**Health benefits**

  • Dental plan
  • Health care plan

**Financial benefits**

  • Group insurance benefits

**Other benefits**

  • Free parking available
  • On-site amenities


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