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Home Advisor, Rbc Advice Centre I Conseiller

2 weeks ago

Mississauga, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Home Advisor, RBC Advice Centre I Conseiller Résidentiel, Centre de conseils RBC

**What is the opportunity?**

As an RBC Home Advisor, you will participate in the evolution of a new role in Canadian Banking. You will nurture and grow relationships with potential home buyers as you provide tailored guidance and support throughout their home buying journey. As an RBC ambassador, your primary directive is to add value by acting as the client’s primary contact and gateway to RBC colleagues and partners whom, with your lead, will help bring clients closer to realizing their home-ownership goals. Leverage your credit knowledge and relationship building expertise to create meaningful experiences that drive a high degree of client satisfaction and loyalty.

**What will you do?**
- Provide professional credit advice to assist while navigating the multiple stages of the home buying journey, which begins with contacting leads generated through online home journey tools such as _True Home Affordability_
- Provide professional advice and education with an ability to address complex credit including mortgage fulfillment leveraging Casper and Linx
- Establish a regular contact strategy and diligently update systems that enable the relationship
- Use new and innovative tools such as video-enabled capabilities, screen share and advisor/client dashboards to enhance the client experience and relationship
- Fuel broader growth through opportunity spotting and warm introductions to RBC partners
- Keep up to date on relevant RBC policies and procedures and ensure that due diligence is exercised accordingly

**What do you need to succeed?**

**Must have**
- 2-3 years proven experience in the financial services industry, ability to provide complex credit advice including mortgage fulfillment
- A change and agile mindset, consistently delivering an exceptional client experience
- Strong interpersonal skills that build trust, drive loyalty and proactively seek to nurture and develop client relationships
- Excellent communication skills, time management, and prioritization and organizational skill
- Digital literacy across a broad range of devices (i.e. smartphones, tablets, laptops, etc.)
- Flexibility to provide advice and service during evenings and weekends
- Note_: This position requires flexibility to work a variety of shifts during the hours of operation Monday to Friday from 9 AM - 8 PM, Saturday 10 AM - 6 PM (local time)

**Nice to have**
- Previous relationships management experience within the financial or service industry

**En quoi consiste l’emploi ?**

En tant que conseiller résidentiel RBC, vous contribuerez à l’évolution d’un nouveau rôle au sein des Services bancaires canadiens. Vous entretiendrez et développerez des relations avec des acheteurs de maison potentiels à qui vous prodiguerez des conseils et du soutien personnalisés tout au long des démarches menant à l’acquisition d’une maison. À titre d’ambassadeur RBC, votre devez essentiellement offrir au client une valeur ajoutée en agissant comme personne-ressource et intermédiaire entre le client, vos collègues de RBC et nos partenaires, qui avec votre aide, permettront aux clients de devenir propriétaires. Fort de vos connaissances en crédit et de votre expertise en établissement de relations, vous créerez des expériences positives et mémorables qui favoriseront un niveau élevé de satisfaction et de fidélisation de la clientèle.

**Quelles seront vos tâches ?**
- Offrir des conseils professionnels en crédit pour aider les clients à effectuer les diverses démarches menant à l’acquisition d’une maison. Ces étapes commencent par exploiter les indices générés par les outils en ligne d’aide à l’acquisition d’une maison comme _Accessibilité RÉELLE à la propriété_.
- Offrir des conseils professionnels aux clients, les renseigner et démontrer une capacité de répondre à leurs besoins complexes en matière de crédit, y compris en participant au traitement des demandes d’hypothèque dans CASPER et Linx.
- Établir une stratégie de contacts réguliers et procéder de façon diligente à la mise à jour des systèmes qui permettent de préserver la relation avec le client.
- Approfondir les relations clientèle en guidant les clients dans les diverses étapes menant à l’acquisition d’une maison : la collecte d’informations, les recherches, la validation des options de financement sur valeur nette immobilière et la