Desktop Support

6 days ago


Québec, Canada Iron Service Global Inc Full time

PRIMARY DUTIES AND RESPONSIBILITIES
Provides 3rd level installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Works with Helpdesk, LAN Operations, Networking and Application groups as appropriate to determine and resolve problems received from clients.
Experience running systems diagnostics and interpretation of diagnostic information for desktops, laptops and their peripherals.
Administration of cabling infrastructure within the environment (MDF IDF) for workstation and telecommunications equipment.
Coordinates hardware repairs with vendors, when appropriate.
Supports on call schedule and response to priority incidents as needed.
Investigate, recommend, and implement solutions to technological problems.
Maintains an inventory of all client hardware and software for the entire company.
Contributes to the group knowledge tool for tips, tricks and documented procedures.
Identifies and documents troubleshooting and or installation procedures as appropriate.
Maintains and assists with the development of support processes and procedures.
Utilizes remote access tools to resolve issues as appropriate.
Meets defined service levels for response and resolution to users.
Performs other related duties as assigned.

**Job Type**: Contract
Contract length: 12 months

**Salary**: $16.32-$32.10 per hour

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
Fully Vaccinated

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- ServiceNow: 1 year (preferred)
- Active Directory: 1 year (preferred)
- SCCM: 1 year (preferred)
- Desktop support: 1 year (preferred)

**Speak with the employer**
+91
+1408-843-1513


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